loyalty

How to Keep Your Loyalty Program Members Engaged Long-Term, Even After the Holidays

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In…

How Petco Turns Live Shopping Events into Long-Term Social Commerce Activations

Live shopping is one of the hottest spaces in retail, and with good reason: it provides a fun and convenient way for…

Study: More Than Half of Shoppers Across All Generations Prefer Email Communications

Customer communication is undoubtedly important. When consumers receive communications from a company, 96% feel loyal to the brand and 84% engage with…

Peet’s Coffee Changes Loyalty Program To Be Based on Spend Rather Than Visits

Peet’s Coffee has updated its loyalty program to reward members with points based on their spend rather than on their visits. The…

How Data Can Help Build Loyalty for Your Private Label Brand

The pandemic has introduced more than 22 million U.S. consumers to online shopping channels since March 2020, fundamentally changing the way people…

RSP21 Reveals Top Growth Drivers for the Post-COVID Era

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from…

Clarus Commerce Expands Loyalty Options With Acquisition of PrizeLogic

Clarus Commerce has acquired digital engagement solution provider PrizeLogic in a deal that aims to combine both companies’ core competencies and proprietary…

Holiday 2021 Predictions: The Costs of Labor Shortages and Logistical Headaches

The holiday season is rapidly approaching, and many of the challenges retailers have been grappling with from late 2020 through today will…

Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings

Zoom Video Communications has agreed to acquire Five9, a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately…

Long Distance Loyalty : How Retailers can Build and Grow Customer Relationships at Pickup and Delivery

In the wake of COVID-19, low-contact shopping behaviors such as ecommerce and delivery were accelerated and widely adopted, as goods bought online…

Omnichannel Capabilities and Data-Driven Experiences Can Win Shopper Loyalty Post-Pandemic

The pandemic-driven emphasis on omnichannel services doesn’t just apply to how consumers shop or how retailers should craft experiences — it also…

Q&A with Formation.ai CEO: How Offers and Rewards can Cement Customer Loyalty

The pandemic ushered in new norms for retailers and brands as they learned how to deal with the aftermath of closed storefronts,…

loyalty

How to Keep Your Loyalty Program Members Engaged Long-Term, Even After the Holidays

How Petco Turns Live Shopping Events into Long-Term Social Commerce Activations

Study: More Than Half of Shoppers Across All Generations Prefer Email Communications

Peet’s Coffee Changes Loyalty Program To Be Based on Spend Rather Than Visits

How Data Can Help Build Loyalty for Your Private Label Brand

RSP21 Reveals Top Growth Drivers for the Post-COVID Era

Clarus Commerce Expands Loyalty Options With Acquisition of PrizeLogic

Holiday 2021 Predictions: The Costs of Labor Shortages and Logistical Headaches

Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings

Long Distance Loyalty : How Retailers can Build and Grow Customer Relationships at Pickup and Delivery

Omnichannel Capabilities and Data-Driven Experiences Can Win Shopper Loyalty Post-Pandemic

Q&A with Formation.ai CEO: How Offers and Rewards can Cement Customer Loyalty

Discover the Companies Building the Metaverse (and What They Do)

With Brand Language Under a Microscope, AI-Powered Optimization Appeals to Marketers

2022 Customer Loyalty Data Study: What are the True Drivers of Loyalty in the Minds of Consumers?

5 Trends Shaping the Future of Ecommerce

7 Surprising Tax Facts That Will Impact Your DTC Strategy

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