The Retail TouchPoints Network

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New Rules of Email: Expert Advice on What Makes Compelling Campaigns in a Well-Trod Medium

How Babylist Plans to Succeed Where Other Baby Retailers have Failed

The Face-Off Between Amazon and ‘Alternative Marketplaces’ is Shaping the Next Era of Ecommerce

How Twitter’s New Cannabis Advertising Policy is Reshaping the Industry’s Future

The Future is Diverse, so Retailers Must Shift from a ‘Mass’ to a ‘Micro’ Model to Keep Up

From Product Descriptions to SEO: How Retailers are Putting Generative AI to Use

customer feedback

Don’t Let Survey Fatigue Derail Your Customer Feedback Strategy

Feedback is fundamental for improving a brand’s customer experience (CX), and feedback from loyal customers is even more critical. As brands realize…

How FabFitFun Leveraged Granular Feedback To Improve Customer Service

While FabFitFun has expanded its customer service department from approximately 20 agents to 200+ agents over the past two years, the brand…

57% Of Shoppers Abandon Customer Feedback Surveys Because They’re Too Long

Retailers always need to properly analyze customer feedback if they want to evolve their business to meet shopper needs. But when collecting…

Exclusive CEO Q&A: How Touch Of Modern Uses Customer Feedback To Drive Merchandising

Touch of Modern, an e-Commerce retailer focused on selling lifestyle products, fashion and accessories for men, has always strived to introduce merchandise…

Chatter Research Leverages AI-Powered SMS To Amplify Customer Feedback

Chatter Research is an AI-powered customer feedback solution, designed to help retailers enhance their shopper experiences by replacing traditional online surveys with…

Getting The Whole Customer Feedback Story

Good or bad — customer feedback promises to make its mark on your top line. Rave reviews can help attract new customers…

Tapping Community To Connect Digital Strategies

Kelly Stickel launched Remodista to focus on retail disruption. By using Community as a business model, Remodista is working to “build, foster…

Customer Feedback Solution Wins Inaugural CART Innovation Award

The Center for Advancing Retail & Technology (CART) has named Wyzerr the winner of its inaugural Retail Innovation Pitch Event. The Wyzerr…

Retail Success In The ‘Era Of I’

Retailers know that they need to be focused on pleasing the individual in order to be successful in what is called the…

How To Create In-Store Experiences That Keep Shoppers Coming Back

Finding ways to lure people into stores isn’t as big of a challenge as some retailers may think. After all, there isn’t…

JDA Unveils New Brand Identity

JDA Software, a provider of retail and supply chain planning and execution solutions, has unveiled a new brand identity that includes a…

The Pearl Source Increases Click-Through Rates By 38% With Trustpilot

Although it is imperative that retailers have a consistent marketing strategy that extends across all channels, more consumers are relying on peer…

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Neiman Marcus Shares Insider Tips on Retiring Monolithic Tech and Embracing Modern, Composable Architecture

How Design Teams are Maximizing the Impact of New Store Experiences

Best Practices for Boosting Supply Chain Visibility

The Evolution of Retail Media: Powered by Data, RMNs Offer Full-Funnel Advertising

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Shoptalk 2023

SubSummit

Retail Innovation Conference & Expo 2023