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Ace Hardware Celebrates A Decade Of High Customer Satisfaction

Ace Hardware Celebrates A Decade Of High Customer Satisfaction

July 25, 2016 | Retail Success Stories

For the 10th consecutive year, Ace Hardware ranked “Highest in Customer Satisfaction among Home Improvement Retail Stores,” according to the J.D. Power 2016 U.S. Home Improvement Retailer Store Satisfaction Study.  The J.D. Power study is based on responses from nearly 2,995 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers, with an overall satisfaction index score of 810 on a 1,000-point scale. The score is based on performance in five areas: merchandise, price, sales and promotions, staff and serv...

Movers & Shakers

JCPenney Finalizes Chairman Transition During Tumultuous Times For Department Stores

JCPenney Finalizes Chairman Transition During Tumultuous Times For Department Stores

Myron “Mike” Ullman III, the longtime and former CEO of JCPenney, is retiring from his position as company Chairman, effective August 1, 2016. Ullman will be succeeded by JCPenney’s current...

Target Appoints Former Apple Exec To Lead Supply Chain Processes

Target Appoints Former Apple Exec To Lead Supply Chain Processes

Target has appointed Ben Cook as Senior VP of Global Logistics, Inventory Allocation and Replenishment. Cook will be responsible for leading the company’s inbound and outbound supply chain processes, including...

Nordstrom Promotes Meden To CMO

Nordstrom Promotes Meden To CMO

Two Nordstrom execs are moving on up in the company. Scott Meden has been promoted to Executive VP and CMO, and Kristin Frossmo was named Executive VP of Nordstrom’s shoe...

Mergers & Acquisitions

Eastern Mountain Sports, Bob’s Stores Merged Into New Holding Company

Eastern Mountain Sports, Bob’s Stores Merged Into New Holding Company

Private equity investment firm Versa Capital Management has formed a new holding company. Dubbed Eastern Outfitters, LLC, the company brings together two restructured and recapitalized retail operations: Eastern Mountain Sports...

MasterCard Buys UK Payments Provider VocaLink For $920 Million

MasterCard Buys UK Payments Provider VocaLink For $920 Million

In another sign that MasterCard is determined to stay relevant in a rapidly changing payments landscape, the company will acquire a majority stake in payment systems provider VocaLink for £700...

Nuance To Acquire TouchCommerce For $215 Million

Nuance To Acquire TouchCommerce For $215 Million

Speech and interface tech company Nuance Communications, Inc. announced that it has signed a definitive agreement to acquire digital customer service and engagement solutions provider TouchCommerce for a total consideration...

Financial News

EBay Raises Revenue Guidance, Citing StubHub Success, Data-Driven Focus

EBay Raises Revenue Guidance, Citing StubHub Success, Data-Driven Focus

Helped by a consistently strong revenue generator in StubHub, eBay has posted its second straight quarter of sales gains, pulling in net revenues of nearly 6%. With the revenue boost,...

Uniqlo Parent Downgrades Profit Guidance For Third Time In Six Months

Uniqlo Parent Downgrades Profit Guidance For Third Time In Six Months

Fast Retailing, the Japan-based parent company of Uniqlo, cut its full-year profit estimates for the third time within the past six months. While Q3 income rose 17.8%, net income for...

True Fit Scores $25 Million To Boost Apparel And Shoe Sales With Data

True Fit Scores $25 Million To Boost Apparel And Shoe Sales With Data

Footwear and apparel discovery platform True Fit has raised $25 million in funding to help fuel its rising demand and growth. This new round of financing, led by Jump Capital,...