Trend Watch

Want to Have Great CX This Holiday Season? Focus on Employee Experience First

This is Part 1 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts that retailers can still…

Embracing Community, Data and Failure: Top Trends and Takeaways from AWNY

What better place than a defunct mall to explore the future of retail and customer engagement? That’s exactly what attendees at Advertising…

In the New World of Beauty, Community is the Core and Technology is the Enabler

Sasha Radic, Managing Director of the investment bank Jefferies, believes that beauty is one of the most exciting and “special” sectors in…

What Gen Z Expects from In-Store Experiences: Shared Values and Community Connections

Even though “digitally native” is on the short list for describing Gen Z, its members are most certainly in-store shoppers as well,…

What Shifts in Online Search Behavior Really Mean for Brands

We’ve all heard the stat — more shopping searches now start on sites like Amazon or TikTok than on traditional search engines….

Harnessing Collaborations to Drive Brand, Product and Revenue Results

While collaborations have always been part of the brand marketing playbook, the multiple facets (and attendant hype) generated by the Barbie movie…

Inventory Accuracy: The Not-so-Secret Ingredient for Holiday Sales Success

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental…

Want to Cut the Cost of Fast Fulfillment? It All Starts with Inventory Placement

Until someone invents a Star Trek-style replicator (“Tea. Earl Grey. Hot.”) that delivers pretty much any item to a consumer with science…

Good American Makes Good on its Brand Promise with Smart Fitting Room Tech

Shopping can be an emotional experience, and retailers hope that the emotions consumers feel are positive ones, like excitement at finding a…

4 Ways AI Can Support Business Growth

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. But…

How Prada, Starbucks and Porsche are Using Discord to Up Their Customer Engagement Game

For many people Discord remains an anomaly — something they may have heard of during the pandemic but found too technically intimidating…

How Are Retailers Driving Shopper Retention and Loyalty?

Nearly two-thirds of consumers (65%) say they “love” fewer than three brands, according to a U.S.-based survey conducted by Dynata. Moreover, nine…

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AI: Consumers’ New Favorite Holiday Helper

2024 Predictions Report: 15 Experts Reveal Top Tech & Trends

Ingredients for Holiday Marketing Magic: Agility, Creativity and Personalization

For 65% of Consumers, Companies’ Sustainability Profile Influences Purchase Decisions

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

FEB

Trend Watch

Want to Have Great CX This Holiday Season? Focus on Employee Experience First

Embracing Community, Data and Failure: Top Trends and Takeaways from AWNY

In the New World of Beauty, Community is the Core and Technology is the Enabler

What Gen Z Expects from In-Store Experiences: Shared Values and Community Connections

What Shifts in Online Search Behavior Really Mean for Brands

Harnessing Collaborations to Drive Brand, Product and Revenue Results

Inventory Accuracy: The Not-so-Secret Ingredient for Holiday Sales Success

Want to Cut the Cost of Fast Fulfillment? It All Starts with Inventory Placement

Good American Makes Good on its Brand Promise with Smart Fitting Room Tech

4 Ways AI Can Support Business Growth

How Prada, Starbucks and Porsche are Using Discord to Up Their Customer Engagement Game

How Are Retailers Driving Shopper Retention and Loyalty?

AI: Consumers’ New Favorite Holiday Helper

2024 Predictions Report: 15 Experts Reveal Top Tech & Trends

Ingredients for Holiday Marketing Magic: Agility, Creativity and Personalization

For 65% of Consumers, Companies’ Sustainability Profile Influences Purchase Decisions

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

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Responsible Business USA 2024

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