Executive ViewPoints

Why Ecommerce Retailers Need an Open Relationship with Their Shippers this Holiday Season

Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. The performance of each of the…

The Verbal Contract: How Conversational Intelligence Transforms Dispute Resolution for Retailers

Dispute resolution is always an important aspect of any customer relationship and there’s a good chance that many retailers will do more…

Developing the Optimal Lifecycle for Successful Promotions

The e-commerce space is becoming increasingly competitive as brands and retailers recognize the importance of an omnichannel commerce strategy. In response, retailers…

4 Retail Security Blind Spots to Consider This Holiday Season

Retailers are currently in the midst of a tumultuous holiday season. While sales are expected to rebound from 2020, persisting challenges from…

Bots are Threatening Ecommerce Sites — Here’s How to Protect Against Them

Ecommerce sales are projected to reach $908.73 billion this year as pandemic conditions favor online interactions. Many businesses have spent the last…

2022 Predictions: Shipping Experience Will be the Key to Retail and Ecommerce Success

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we…

Marketers Must Adapt to Find More Authentic Ways to Engage With Customers

Traditional outbound marketing to consumers, such as email campaigns, SMS text messaging, display ads, retargeting and other forms of “push marketing,” will…

Using SMS to Rescue an Abandoned Cart

We’re likely all guilty of filling an online shopping cart and not following through to make the purchase — either because we…

Top 5 Ways Retail Brands Can Win with Gen Z

As we look at what is filling the diminishing role that religion plays in the lives of Gen Z, we can clearly…

5 Short-Form Video Marketing Best Practices for Online Retailers

Thanks to the rise of TikTok, short-form videos have exploded in popularity over the last few years — leading many marketers to…

The Cloud in Retail: Transforming the Use of Video in Stores

One of the most significant trends over the past several years has been the adoption of cloud-based services, spearheaded mainly by an…

Keeping Stores Safe Amid the Autonomous Retail Revolution

Autonomous retail technology is on the rise, with innovations like Amazon’s “Just Walk Out” technology already leapfrogging past yesterday’s self-checkout solutions. This…

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Executive ViewPoints

Why Ecommerce Retailers Need an Open Relationship with Their Shippers this Holiday Season

The Verbal Contract: How Conversational Intelligence Transforms Dispute Resolution for Retailers

Developing the Optimal Lifecycle for Successful Promotions

4 Retail Security Blind Spots to Consider This Holiday Season

Bots are Threatening Ecommerce Sites — Here’s How to Protect Against Them

2022 Predictions: Shipping Experience Will be the Key to Retail and Ecommerce Success

Marketers Must Adapt to Find More Authentic Ways to Engage With Customers

Using SMS to Rescue an Abandoned Cart

Top 5 Ways Retail Brands Can Win with Gen Z

5 Short-Form Video Marketing Best Practices for Online Retailers

The Cloud in Retail: Transforming the Use of Video in Stores

Keeping Stores Safe Amid the Autonomous Retail Revolution

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Don’t Lose the Human Touch: 69% of Shoppers Prefer Speaking With Live Agents

The 2021 Holiday Ecommerce Guide: Key Actions to Boost Success This Peak Season

Boost Productivity by Managing and Mitigating the New Stresses on Store Associates

Digitization of Daily Life Continues in 2021

56% of Consumers Plan to Host (and Grocery Shop for) Holiday Celebrations

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