2024 Retail Roadmap: Where Retailers are Meeting — and Missing — Consumer Expectations

Today’s shoppers want it all — rich omnichannel shopping experiences with personalized touches throughout — and by embracing data and AI, retailers can deliver, driving sales and fostering brand loyalty.

Take a deep dive into on-and-offline retail experiences, meeting consumers where they are, and the industry outlook as AI booms in this Retail Roadmap. You’ll learn:

  • How consumers navigate today’s retail landscape;
  • How to prioritize speed, data and AI in retail’s new normal;
  • The most profitable online marketplaces and categories;
  • How digital influence powers purchasing decisions; and
  • How you can integrate AI in to your CX strategy.

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