Customer Experience

How to Spot and Stop Socially Engineered Attacks in Retail

Cybercriminals are increasingly employing social engineering tactics to catch people when they’re exercising what psychologist Daniel Kahneman calls “System 1” thinking: A mode…

Giant Eagle to Scale Up Retail Media Network Across Nearly 200 Stores

Supermarket retailer Giant Eagle will leverage the end-to-end platform from Grocery TV to scale up its Leap retail media network (RMN), activating…

Four Ways to Turn Transactions into Customer Relationships that Last

As we emerge from the upheaval of the past year, brands face a daunting challenge: forging meaningful connections with customers in a…

3 Realities Shaping the Future of B2B Ecommerce

The B2B buying journey has historically been both high-touch and highly complex. But the ease and personalization found on consumer-facing ecommerce sites,…

Albertsons Snips FreshPass Subscription Fee in Half for SNAP Recipients

Albertsons is offering a 50% discount on its FreshPass program for recipients of the Supplemental Nutrition Assistance Program (SNAP), cutting the annual…

1-800-Flowers.com Partners with Uber to Manage V-Day Delivery Spikes

1-800-Flowers.com is collaborating with Uber Direct — Uber’s white label delivery service for merchants — to help florists meet demand during one…

Social Commerce Revolution: How Payments Innovation Transformed the Digital Shopping Experience

The power of social media in ecommerce is palpable. Shares, recommendations and actual transactions on channels like Instagram and TikTok are indispensable…

How AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture

Freedom Furniture is a well-known Australian homewares retailer that’s been operating since 1981 and now has 47 stores across the country. But…

The Cost of Pricing Perception: It’s Not Cheap! Why Retailers Can’t Afford to Ignore Customer Price Dissatisfaction

As the retail landscape becomes increasingly competitive, ensuring that pricing feels fair and transparent has never been more vital. In an age…

How Emotional Insights Transform Your CX Strategy

When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a map — a tool…

How Coach and Sephora Use Data to Drive Design Innovation

Nearly 60% of store design teams say their top challenge is adapting store experiences to new shopper expectations, according to Retail TouchPoints…

JCPenney Launches New Ecommerce Site for Business Customers

JCPenney has launched a new business-to-business website to offer customers a more seamless and personalized experience when purchasing durable goods and bulk…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

How to Spot and Stop Socially Engineered Attacks in Retail

Giant Eagle to Scale Up Retail Media Network Across Nearly 200 Stores

Four Ways to Turn Transactions into Customer Relationships that Last

3 Realities Shaping the Future of B2B Ecommerce

Albertsons Snips FreshPass Subscription Fee in Half for SNAP Recipients

1-800-Flowers.com Partners with Uber to Manage V-Day Delivery Spikes

How AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture

The Cost of Pricing Perception: It’s Not Cheap! Why Retailers Can’t Afford to Ignore Customer Price Dissatisfaction

How Emotional Insights Transform Your CX Strategy

How Coach and Sephora Use Data to Drive Design Innovation

JCPenney Launches New Ecommerce Site for Business Customers

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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