Zendesk

CCS 2022: Experts Provide Lessons and Best Practices from the Great Acceleration

While some brands and retailers are still adapting to some of the new realities established by the COVID-19 pandemic, others have established…

RSP21 Reveals Top Growth Drivers for the Post-COVID Era

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from…

2020 Connected Consumer Series Spotlights Key Investments For Post-COVID Retail

Every year, the Connected Consumer Series digital event brings together some of the retail industry’s top analysts, tech experts and industry thought…

StellaService Raises $11 Million, Sells Off Mystery Shopping Solution

StellaService has raised $11 million in its most recent funding round for Stella Connect, its people success platform for customer service teams….

Le Tote Augments The Digital Stylist Experience With Innovative Customer Service Strategies

Le Tote was created to make shopping easier. After all, the brand’s female audience has a big problem: They want to stay…

Facebook Shakes Up Customer Service With New Messenger Offering

Many consumers visit social networks to learn about a brand, its products and even ask questions. According to the 2014 State Of…

Zendesk Insights Measures Customer Service Effectiveness

Preserving a successful and profitable customer-retailer relationship depends significantly on the level and quality of service provided by the retailer. However, some…

Customer Satisfaction Reaches 81% In Q1 2014

After a minor drop during the holiday season, customer satisfaction has increased 1% quarter-over-quarter to 81%, according to research from Zendesk. Zendesk…

Zendesk Integrates SurveyMonkey And MailChimp Into Platform

Constantly improving and refining customer service strategies should be a top priority for retailers. Whether it means implementing new training methods or…

Zendesk Help Center Advances Omnichannel Customer Self-Service

Successful omnichannel retailers provide seamless and consistent brand experiences ― which include customer self-service ― regardless of how and where along the…