StellaService has raised $11 million in its most recent funding round for Stella Connect, its people success platform for customer service teams. This SaaS solution provides clients including Jet.com, Williams-Sonoma and Warby Parker with an updated approach to motivating contact center agents and empowering managers.
With Stella Connect becoming the parent company’s core product, StellaService has sold its mystery shopping software to PowerReviewsfor an undisclosed sum. The funding round included new investors Harbert Growth Partners and Zendesk.
“Stella Connect has always outperformed our expectations, so we can now exclusively focus on scaling the service as companies across all industries seek new approaches to motivating, managing, and improving the performance of their customer service agents,” said StellaService Co-Founder and CEO Jordy Leiser in a statement.
Stella Connect is designed to provide real-time customer feedback, recognition and rewards that allow customer service teams to identify areas for improvement, enabling on-the-spot micro-coaching and driving friendly competition via features such as leaderboards. Stella Connect clients come from industries including retail, financial services, travel, health care and automotive. The solution integrates with all major CRM platforms, including Zendesk.