Latest In: Zendesk

Grant Thornton HappyOrNot Miika Mäkitalo Zendesk

The Psychology of Customer Pain Points: Why Real-Time Feedback is Essential for Employee Wellbeing

Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70%…

Executive Viewpoints September 15
Cambridge Satchel Crocs John Talbott mckinsey Oh Polly Purple Dot tariffs tiktok Wicked Zendesk

How Pre-Orders Give Brands Flexibility to Thrive During Unprecedented Times

Think back five years. COVID-19 had a ripple effect on the global supply chain, throwing the retail industry…

Executive Viewpoints August 26
Featured UrbanStems Zendesk

How UrbanStems Leverages AI to Manage Peak-Season Customer Service

What would happen if you smushed an entire holiday season, with all its intensity and high stakes, into…

Features May 13
Sign up today for the free Retail TouchPoints subscription to get special access to our exclusive and interactive content.
#ccs22 acquire ChannelAdvisor Chatter Cloudinary community commerce connected consumer series consumer trends Customer loyalty data-driven experiences ecommerce experience Featured Forrester Marketplacer omnichannel fulfillment Oracle personalization Sunrise vertex Zendesk

CCS 2022: Experts Provide Lessons and Best Practices from the Great Acceleration

While some brands and retailers are still adapting to some of the new realities established by the COVID-19…

Features March 29
3pillar global acquire adyen ChannelAdvisor clarus commerce Cloudinary commercetools ecommerce Featured fullstory holiday 2021 innovation loyalty Oracle podium recurly rsp2021 Salesforce sensormatic solutions Verizon vertex wsl Zendesk

RSP21 Reveals Top Growth Drivers for the Post-COVID Era

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners…

Features September 21
axonify Capgemini celigo ChannelAdvisor connected consumer series feature Featured Inference Solutions Manhattan Associates oracle netsuite oracle retail OrderGroove Workforce Insight Zendesk

2020 Connected Consumer Series Spotlights Key Investments For Post-COVID Retail

Every year, the Connected Consumer Series digital event brings together some of the retail industry’s top analysts, tech…

Features April 14
jetcom stella connect STELLAService Warby Parker williamssonoma Zendesk

StellaService Raises $11 Million, Sells Off Mystery Shopping Solution

StellaService has raised $11 million in its most recent funding round for Stella Connect, its people success platform…

News March 7
chat customer support email le tote social media Zendesk

Le Tote Augments The Digital Stylist Experience With Innovative Customer Service Strategies

Le Tote was created to make shopping easier. After all, the brand’s female audience has a big problem:…

Features June 10
collaboration customer service everlane Facebook Zendesk Zulily

Facebook Shakes Up Customer Service With New Messenger Offering

Many consumers visit social networks to learn about a brand, its products and even ask questions. According to…

Features April 1
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank