Zendesk Insights Measures Customer Service Effectiveness
Preserving a successful and profitable customer-retailer relationship depends significantly on the level and quality of service provided by…
News October 6
Latest In: Zendesk
Customer Satisfaction Reaches 81% In Q1 2014
After a minor drop during the holiday season, customer satisfaction has increased 1% quarter-over-quarter to 81%, according to…
News May 13
Zendesk Integrates SurveyMonkey And MailChimp Into Platform
Constantly improving and refining customer service strategies should be a top priority for retailers. Whether it means implementing…
News April 28Zendesk Help Center Advances Omnichannel Customer Self-Service
Successful omnichannel retailers provide seamless and consistent brand experiences ― which include customer self-service ― regardless of how…
News December 31ModCloth Speeds Service Response Times With Zendesk
Overall, consumers rely heavily on call centers to interact with customer service agents, with 60% of shoppers preferring…
News June 3Gilt Groupe Boosts Customer Satisfaction With Cross-Channel Service Tools
Online shoppers can browse and buy conveniently from the comfort of their homes. But when consumers have questions…
News May 16Top Stories
