StellaService Raises $11 Million, Sells Off Mystery Shopping Solution
StellaService has raised $11 million in its most recent funding round for Stella Connect, its people success platform…
News March 7
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Tips To Kick-Off Your Omnichannel New Year’s Resolution: Investing In Returns
By Kevon Hills, StellaService With more consumers buying gifts online this past holiday season than ever, retailers have…
Executive Viewpoints January 23A Look Back, A Step Ahead: Using Holiday Supply Chain Lessons To Prepare For 2015
By Alicia Fiorletta, Senior Editor Retail execs, you can now breathe a collective sigh of relief. You have…
Executive Viewpoints January 6
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Apple, Dell, Nordstrom And Zappos Win At Holiday Shipping
Online sales reached new heights during the 2014 holiday season, increasing 15% year over year to $48 billion…
News December 31Golfballs.com Increases Click-Throughs With Service-Focused Ads
For many online shoppers, customer service ratings help determine which retailer will get their business. That is why…
News December 31Marketing To The Verge Culture
Many retailers are struggling to effectively connect and engage Millennial consumers. Although this demographic group is characterized as…
Executive Viewpoints October 18Google Folds StellaService Into Trusted Stores Program
Google has expanded the Google Trusted Stores program to include StellaService, a provider of customer service ratings and…
News October 18Why You’re Listening To The Airline Guy About Customer Service
Retail TouchPoints is here at the #StellaSummit in the New York Stock Exchange in NYC, and it’s a beautiful…
Executive Viewpoints October 18J.Crew, L.L. Bean And Net-A-Porter Among Best Online Customer Service Providers
Retailers across all channels are committed to improving the customer service experience. But which online retailers are doing…
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