Executive ViewPoints

How Bot-Supported Customer Service Can Save The Buyer Journey

If you don’t understand the customer journey, you may as well be selling blind. Luckily, chatbots are helping brands gain a deeper…

By Creating Media Businesses Retailers Can Drive New Revenue Streams

CPG marketing continues to be in the throes of evolution. Traditional marketing practices have been upended due to the growth of digital…

3 Key Lessons For Solving Geo-Pricing

The fact is becoming clearer that price is king in retail. With Amazon and direct-to-consumer brands like Asos, Everlane, Warby Parker and…

The Case For The Software-Defined Store: Agility In The Face Of Change

Adapt or perish, now more than ever, is a retailer’s imperative. Stores today face new customer expectations, new competitive business models and…

The Search KPI Red Herrings E-Commerce Retailers Should Avoid

An e-Commerce site is a delicate balancing act. Inventory, pricing, content, CRM, search, recommendations, cart, payments and many other components need to…

Maximizing Revenue: Three Key Areas To Examine With A Shorter Holiday Shopping Season

The 2019 holiday season has been shortened by a full week, and retail marketers have likely been in planning mode for months…

Mistakes That Could Be Tanking Your Omnichannel Retail Efforts

About 80% of consumers browse for product information while still inside a store. Brands that communicate instantly and intuitively through clear information…

Gearing Up For The Reverse Shift From Online To Physical Stores

While the tidal wave of e-Commerce continues to take over retail, it’s easy to overlook the churning rip currents of digitally based…

Mind The Gap: The Pivotal Point Between Customer Acquisition And Retention

It’s a magical moment that often goes unrecognized: that pivotal point when a person who has never shopped with your brand before…

5 Things Retailers Can Do To Avoid Chargebacks

For decades, EDI has been the standard of how businesses exchange information, documents, and data — to this day it still remains…

Conversational Commerce: Offering The Benefits Of In-Store Shopping Online

The retail landscape continues to shift in recent years as advancements in technology enhance the online shopping experience. The latest trend? Conversational…

How Brands Can Know If 3D Is Right For Them

In 2017, more than 1 trillion photos were captured, mostly on digital devices like smartphones. That’s up from 380 billion just five years before and…

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Executive ViewPoints

How Bot-Supported Customer Service Can Save The Buyer Journey

By Creating Media Businesses Retailers Can Drive New Revenue Streams

3 Key Lessons For Solving Geo-Pricing

The Case For The Software-Defined Store: Agility In The Face Of Change

The Search KPI Red Herrings E-Commerce Retailers Should Avoid

Maximizing Revenue: Three Key Areas To Examine With A Shorter Holiday Shopping Season

Mistakes That Could Be Tanking Your Omnichannel Retail Efforts

Gearing Up For The Reverse Shift From Online To Physical Stores

Mind The Gap: The Pivotal Point Between Customer Acquisition And Retention

5 Things Retailers Can Do To Avoid Chargebacks

Conversational Commerce: Offering The Benefits Of In-Store Shopping Online

How Brands Can Know If 3D Is Right For Them

Feature Your Byline

2025 Unified Commerce Benchmark for Specialty Retail

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

Navigating Retail at 2025’s Halfway Point: What Omnichannel Retailers Need to Know

US Shopper Survey: What’s Killing Conversions for Enterprise Retailers

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