Editor's Perspective

Bigger Doesn’t Always Mean Better In Retail Mergers

The merger between Pet Valu and Pet Supermarket, creating the third-largest pet supplies retailer, has brought the topic of consolidation within retail to the forefront….

Twitter And Instagram Execs Share Social Media Best Practices

I’ve been an advocate of social media since the early days of Myspace, but I didn’t realize how important platforms such as Twitter and Instagram are…

MasterCard Woos Retailers With Technology Innovation

Samsung Fridge Demo – Photo by Bryan Bedder, Getty Images for MasterCard The last several years have seen lots of non-payment players…

How 3 Retailers Are Breaking Through The Mobile And Online Satisfaction Barrier

Even though acronyms like IoT and AI may create excitement and draw crowds at trade show booths, the real thrill in retail…

Online Grocery Pickup: A Shortcut Around The Last Mile?

The classic fulfillment image of online grocery shopping remains home delivery. But recently, big name brands such as Walmart and Kroger have stepped up investments in…

Fully Committed: A One-Man Customer Service Nightmare

The hip-hop musical Hamilton, with its enormous and diverse cast, nabbed all the top prizes at the Tony Awards Sunday night. But a play featuring…

Amazon Is Not A Threat If You Focus On Product Quality, Customer Relationships

I’ve spent a lot of time talking with and listening to innovative retailers recently. As a group, they are excited about their…

Attention C-Level Execs: Own The Customer Experience To Drive Digital Success

While every retailer desires a digital transformation that sets them apart from peers in today’s omnichannel environment, becoming one of these success…

Samsung: Experience You Can’t Buy

As part of the Retail 20 20 event I attended last week, our group took a store tour of Samsung 837 in New York City’s…

Of Donkeys, Elephants And Cash: Seven Political Lessons For Retailers

It is election season — a time of both optimism and uncertainty. One must reach back several election cycles to match the…

Building International Success Via Localized Personalization

Achieving meaningful levels of localization and personalization is difficult enough when a retailer is operating in its own home country. Those challenges…

Did Retailers Overcome Their Greatest Challenges In 2015?

Is your organization now truly channel-agnostic? Does data security continue to keep you up at night? Are you having more personalized conversations…

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Editor's Perspective

MasterCard Woos Retailers With Technology Innovation

How 3 Retailers Are Breaking Through The Mobile And Online Satisfaction Barrier

Online Grocery Pickup: A Shortcut Around The Last Mile?

Fully Committed: A One-Man Customer Service Nightmare

Amazon Is Not A Threat If You Focus On Product Quality, Customer Relationships

Attention C-Level Execs: Own The Customer Experience To Drive Digital Success

Samsung: Experience You Can’t Buy

Of Donkeys, Elephants And Cash: Seven Political Lessons For Retailers

Building International Success Via Localized Personalization

Did Retailers Overcome Their Greatest Challenges In 2015?

AI at a Crossroads: Leadership, Ethics, and ROI

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

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