Editor's Perspective

Cashierless Retail: Great In Theory, But Still Shaky In Practice

The Amazon Go convenience store opening in January 2018 shed light on the next new shiny concept in retail — cashierless, checkout-free stores. While Amazon…

The Sad Demise Of Unlimited Returns At L.L.Bean

I’ve always been impressed by the unlimited returns policy at L.L.Bean. I think it’s the faith in humanity that the policy represented that impacted…

The Silence Of The Customer Service Representative

There’s an old saying in advertising about the power of repetition: Tell them you’re going to tell them something; tell them; and…

Music-Themed Pop-Up Showcases Pay-By-Phone Technology

I was recently invited to check out Mastercard’s music-inspired, experiential pop-up shop in New York City — The Mastercard House — which hosted a…

H&M Hoodie Debacle Made Worse By Brand’s Slow Response

H&M came under heavy scrutiny earlier this month for an advertisement image placed on its UK web site, showing a black child wearing…

Listen Up! 3 Retail Podcasts With Something To Say

One of my New Year’s resolutions for 2018 — albeit easy to accomplish — is to listen to more podcasts. Whether they’re…

Retail 2008 To 2018: A Decade Of Revolutionizing The ‘How’ Of Customer Engagement

I’ve been covering the retail industry for a long time. In one of my first jobs out of journalism school, I worked…

Why I Love Self-Service (And Could Learn To Love Chatbots)

It’s ironic that I write about technology because in many ways I am the quintessential late adopter. Friends and family have long…

Digital Signage, Mobile Integration Enhance The Tusk Store Experience

On Nov. 1, I had the opportunity to travel to the Tusk store in New York City to visit the ComQi Pop-Up NYC Digital…

What Makes The Beauty Industry So Successful? One Word: Inclusivity

With so many retailers struggling these days, I can’t help but notice that the beauty industry continues to thrive. The New York Times reported…

Customer Service Really Is The Key To Customer Happiness

Last week I had the opportunity to Chair the Retail Day at the GITEX Technology event in Dubai, UAE. It was a…

Q&A: How ‘Corporate Culture’ Became A Bottom-Line Issue

When it’s placed alongside more concrete assets like real estate, on-hand inventory and a healthy marketing budget, “corporate culture” can seem like…

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Editor's Perspective

Cashierless Retail: Great In Theory, But Still Shaky In Practice

The Sad Demise Of Unlimited Returns At L.L.Bean

The Silence Of The Customer Service Representative

H&M Hoodie Debacle Made Worse By Brand’s Slow Response

Listen Up! 3 Retail Podcasts With Something To Say

Retail 2008 To 2018: A Decade Of Revolutionizing The ‘How’ Of Customer Engagement

Why I Love Self-Service (And Could Learn To Love Chatbots)

Digital Signage, Mobile Integration Enhance The Tusk Store Experience

What Makes The Beauty Industry So Successful? One Word: Inclusivity

Customer Service Really Is The Key To Customer Happiness

Q&A: How ‘Corporate Culture’ Became A Bottom-Line Issue

AI at a Crossroads: Leadership, Ethics, and ROI

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

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