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Amazon Adds New Social Shopping Features Including ‘Consult-a-Friend’

Amazon is already the place where many consumers start their shopping journeys, and now the company wants to make shopping on its…

12 Restaurant Brands Choose Cloud-Based Loyalty Platform

What do restaurants including Smashburger, El Pollo Loco, Pieology and Veggie Grill all have in common? They are part of the dozen…

The Millennial Worker: Strategies To Train And Retain

Millennials passed Generation Xers (born between 1965 and 1980) to become the largest share of the American labor force in 2015, according…

How To Win At Category Management

Many of you are likely familiar with the old investment warning, “past performance is not necessarily indicative of future results.” As we…

Foko App Enables Photo Sharing With Built-In Feedback Mechanisms

Foko has released a visual messaging app that enables retail teams to share photos when communicating internally, from the company headquarters all…

What Retailers Can Learn From Netflix In 5 Easy Lessons

Since its inception in 1997, Netflix has implemented a number of disruptive business practices and innovative approaches to customer experience. Its initial…

A Retailer’s Guide To Customer Surveys

The famous comedian Gallagher entertains audiences with what he calls seeing things through “new eyes.” He proudly claims he got the concept…

L2 Report Spotlights Content Marketing Trends And Challenges For Retailers

The e-Commerce environment is becoming more crowded with online giants and start-ups alike. As a result, retailers are trying to better differentiate…

3 Secrets To Drive Customer Engagement On Your Web Site

Online engagement is quickly becoming the number one performance indicator of an effective web site. Through successful customer engagement, companies are able…

Health Products Retailer Invests In Omnichannel Customer Service

More than half (52%) of consumers engage with customer care representatives through three or four different communication channels, according to research from…

Warby Parker Taps Internal Surveys To Drive Innovation And Growth

Since the inception of Warby Parker in 2010, the multichannel eyewear retailer has evolved from a small startup to a nationally recognized…

Blosm Improves Page Performance With Automated Data Collection

Providing detailed inventory descriptions on the e-Commerce site is one of the keys to capturing consumer attention. However, gathering and integrating product…

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