Since its inception in 1997, Netflix has implemented a number of disruptive business practices and innovative approaches to customer experience. Its initial…
Online engagement is quickly becoming the number one performance indicator of an effective web site. Through successful customer engagement, companies are able…
More than half (52%) of consumers engage with customer care representatives through three or four different communication channels, according to research from…
Providing detailed inventory descriptions on the e-Commerce site is one of the keys to capturing consumer attention. However, gathering and integrating product…
SDL, a data and analytics solution provider, today launched SDL Fredhopper 7.5, a cloud-based solution that helps retailers execute predictive targeting, personalization,…