communication

How Retailers Can Minimize Returns: Focus on Convenience, Communication and Personalization

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies…

Opterus Updates its Platform for Greater Control Over Task Management

Cloud communications and task management solution provider Opterus has launched OPSCENTER 22.1, an updated version of its task management solution aimed at…

Axonify Acquires Nudge to Enhance Frontline Training and Communication Capabilities

Employee training and communications software provider Axonify has acquired Nudge, an employee communication and execution platform. This combined company will aim to…

Johnston & Murphy Adopts Two-Way Communication Platform to Empower Associates

Footwear brand Johnston & Murphy has deployed YOOBIC’s digital workplace platform to improve the employee experience at all 168 company-owned locations. The…

Study: More Than Half of Shoppers Across All Generations Prefer Email Communications

Customer communication is undoubtedly important. When consumers receive communications from a company, 96% feel loyal to the brand and 84% engage with…

ProMobi Technologies Connects Headquarters and Frontline Workers

ProMobi Technologies has launched NuovoTeam, an all-in-one app designed to monitor productivity, streamline communications and enable collaboration between non-desk and frontline workers….

5 UCC Trends that Can Help Retailers Thrive in the Now ‘Normal’

The COVID-19 pandemic has changed the retail sector in dramatic ways over the last year — from fluctuating product demand and availability…

NRF 2021: How rue21 and O’Reilly Auto use Measurable, Bite-Size Training to Support Frontline Workers

Frontline employees were thrust into the spotlight by the unique conditions of the coronavirus pandemic — in large part due to their…

Communication Will be Key for Merchants This Holiday Season

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Brick-and-mortar sales — which will account for 81.2%…

The Top 5 Ways Retailers Can Effectively Communicate With Their Employees During COVID-19

Despite the rise of e-Commerce in recent years, prior to COVID-19, a majority of today’s consumers still wanted an in-store shopping experience….

Twilio Gives Retailers A Single Console For Communication Across All Channels

Twilio, a cloud communications platform-as-a-service company, helps retailers connect with customers where they want to interact. The platform enables communication through mediums…

Frequent Communication, Proactive Planning Help Big Lots Keep Up With COVID-19

View this webinar on-demand: This webinar is a featured conversation in our Retail Reset Hub, a virtual forum addressing COVID-19 recovery strategies….

Neiman Marcus Shares Insider Tips on Retiring Monolithic Tech and Embracing Modern, Composable Architecture

How Design Teams are Maximizing the Impact of New Store Experiences

Best Practices for Boosting Supply Chain Visibility

The Evolution of Retail Media: Powered by Data, RMNs Offer Full-Funnel Advertising

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