Marshall Retail Group (MRG), an owner and operator of retail stores in casino hotels and airports, is deploying the StoreForce labor management platform across all its 160+ locations.
The retail development company implemented the platform to empower store managers and field managers with a greater ability to understand the business, improve services levels and drive sales.
The StoreForce platform enables retail managers to schedule associates based on in-store traffic patterns, and to measure performance against goals that can be communicated across a retailer’s organization.
“Most of our locations are in casinos and airports, with very long open hours,” said Mark Rimler, SVP Operations for MRG. “Ensuring compliance with regulatory law and ensuring we could enhance that with our own company standards on things like rest periods between shifts will lead to greater employee satisfaction and better work performance. StoreForce will help us continue to create work environments where associates are happy, and that will continue to keep employee turnover down.”