workforce management

Efficiency and Engagement: The Great Balancing Act of Workforce Tech

71% of business leaders worry that their workforce tech investments will focus more on operations than employee engagement. Forrester research reveals how…

Amid Current Hiring Crunch, Diversity has Become Even More Critical to Retail Success

Diversity and hiring are both huge areas of focus for retailers at the moment, and now the two are converging as jobseekers…

Contactless Fulfillment: Gartner Exec Highlights 5 Keys For Retail Success

In his role at Gartner, Kyle Rees directs and manages digital performance benchmarking research, analyzing brands’ use of search, site, commerce and…

Instacart Workers, NY-Based Amazon Warehouse Employees Go On Strike Citing COVID-19 Concerns

Workers at Amazon’s Staten Island, N.Y. distribution center and grocery delivery contractors at Instacart are on strike, with both alleging that their…

Reflexis Adds Communication Tool To Workforce Management Suite

Reflexis, a real-time store operations and workforce management solution provider, has released QNotes, an in-app, peer-to-peer communication system embedded within the Reflexis…

CMI Time Management Updates Proprietary Workforce Management Terminal

CMI Time Management, a workforce and resource management solution provider, has released the latest entry in its proprietary TouchTime line of data…

Gap Implements Mobile Shift Swapping Across All Brands

Gap Inc. has deployed Shyft as its mobile shift scheduling platform across all brands including Old Navy, Gap, Banana Republic and Athleta….

Total Wine & More Enhances Customer Service With Hands-Free Communication

Total Wine & More has upgraded from walkie-talkies to Theatro, a voice-controlled mobile app platform, to improve the efficiency of its associates….

Scheduling Software Streamlines Modern Citizen’s Growth

Modern Citizen, an omnichannel women’s fashion retailer, has been growing since it launched three years ago, adding employees and brick-and-mortar locations. An…