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Kohl’s Expands BOPIS Services Chainwide Ahead of Holiday Season

Kohl’s Expands BOPIS Services Chainwide Ahead of Holiday Season
Photo courtesy of Kohl's

Kohl’s has strengthened its omnichannel offerings ahead of Holiday 2022 with the expansion of its BOPIS Self-Pickup services for eligible Kohls.com orders at all of its 1,100 stores across the U.S. Kohl’s Self-Pickup accepts online orders and generates an email that is sent to the customer once the order is ready — typically within two hours — beginning the BOPIS process for retrieval upon arrival at the store, when shoppers:

  • Click on a link in the email to open their Pickup Passes;
  • Find the in-store signage that leads to the Self-Pickup area;
  • Select “Start Pickup” on a mobile device;
  • Identify the order by entering the Self-Pickup station’s four-digit code onto the device;
  • Locate items according to a spot number for the bin in which the order has been placed; and
  • Select the “Complete My Order” option once items are picked up.

“Our teams have been working hard to ensure Kohl’s Self-Pickup service was available for all of our customers ahead of the holiday rush,” said Siobhán Mc Feeney, the recently appointed CTO at Kohl’s in a statement. “At Kohl’s, we’re focused on listening to what shoppers want, and using technology to make it as easy as possible for families to get everything they need quickly, and through a simple experience.”

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