Executive ViewPoints

For Direct-To-Consumer Subscription Programs, Personalization Is Paramount

Economies of scale have enabled e-commerce giant Amazon to dominate the replenishment market with its Subscribe and Save model, making it essentially…

The Future Of Retail Is At The Edge

In the quest to differentiate products by embedding more value into every retail sales transaction, savvy digital brands are creating new direct-to-consumer…

The ‘Millennial Mom-ager’

Millennials make up nearly a quarter of the U.S. population, and many of them now have children. When we look at U.S….

To Master Customer Engagement, Think Outside the App

When the App Store opened more than a decade ago, smartphone users couldn’t have possibly imagined the vast array of tools they…

Putting The Pizzas Together: 3 Tips To Help Small Businesses Get CCPA-Compliant Fast

When the impact of the California Privacy Protection Act is discussed, the business community tends to be treated as a homogenous block…

Q&A With SAP Exec: How To Build Sustainable Subscription Models In 2020

Richard Howells, VP of Solution Management for Digital Supply Chain at SAP, answers questions about the benefits and challenges of subscription-based retailing…

Resolving Complaints And Keeping Your Retail Customers In The Process

How you handle customer complaints often determines if you build or lose relationships with busy shoppers. This is especially true online where…

Retailers Falling Behind In Path-To-Purchase Analytics

Though the first wave of P2P Analytics was born in the CPG/Retail space, retailers and consumer products groups now find themselves falling…

Click-And-Collect: The Tool of the Year In The Harmonic Retail Toolbox

Running a retail business is not unlike pushing a boulder uphill while trying not to break the eggs in the bowl you…

Pricing Intelligence Fuels Food Company Growth: Use Robotic Process Automation To Gain A New Edge

(Pictured: Left, Will Hankla; Right, Brandon Pemberton) Over the last decade, the industry dynamics for food companies have radically changed. New distribution…