Executive ViewPoints

Integrated Strategies Create Omnichannel Success

Almost every retailer would like to successfully leap into the omnichannel universe and begin converting customers online, in stores, and on mobile…

Can Visual Search Offer A Key To Consumer Loyalty?

Over the past 20 years or so, shoppers’ relationship with ‘search’ has altered dramatically. Our desire to seek answers, once an innately…

The 2014 Retail Game Changer: Battle Of The Maps

Of all the widgets and long-forgotten apps on your phone the one with most mobile mindshare is your map app. We have…

Radically Expand Product Assortments With No Inventory Risk

The proverbial free lunch might just be achievable for online retailers. Imagine vastly expanding your product assortment while, at the same time,…

Conversation And Community: The Pillars Of Social Commerce

How do savvy retailers get their e-Commerce engines to scale? By tapping their social customers. Infusing the e-Commerce experience with greater social…

Futureproofing The Fashion Business

It’s been said that the mantra of fashion is ‘seduce the consumer and control the supply chain.’ But sadly, the key to…

Retail Customer Experience Trends Update

Customer experiences are the backbone of successful retail. Today’s consumers are hungry for experiences that rise above the noise of the marketplace…

3 Easy Ways To Stay Top Of Mind With Your Customers

After prospects have visited your web site, called, or emailed you, they’ve made the treasured conversion into becoming a lead for your…

In Online Retail The Best Are Always Different

The best and fastest growing online retailers have one common trait — they’re different. Online retailing is like being in a race:…

Making The Case For Store IT Upgrades

The competitive race to offer a superior customer experience through digital technology often hits a familiar bottleneck: aging and insufficient IT infrastructure….