Executive ViewPoints

7 Ways Brands are Transforming Customers into Members with Subscriptions

Subscriptions originally emerged as a way of creating recurring revenue models for retailers and brands. They then evolved into a novel way…

10 Ways to Reshape and Refresh Your Product Portfolio

Many business owners delay updating their product portfolios to give themselves time to address other crucial operational tasks. Giving your portfolio a…

The Rise of the Digital Showroom

For years, brick-and-mortar (B&M) retailers have grappled with how to remain relevant in the ascendant era of ecommerce. As more consumers opted…

Why Apps are the Cornerstone of Retail’s Post-Pandemic Future

What the past year showed us is that the future of commerce is likely to be meaningfully different than what existed prior…

Supply Chain Digitization: Retail’s Guiding Light for Navigating Globalization

For retailers, the benefits of globalization extend far and wide. Globalization is undoubtedly complex in nature, but embracing it can enable companies…

How to Ward Off (Legal) Scalper Bot Attacks

The PlayStation 5 was launched in early November 2020, but many still cannot get their hands on one. This scarcity is in…

Phasing in Live Engagement Helps Retailers Build Loyalty with Online Consumers

The retail world is experiencing a significant change in how consumers are interacting with their brands. In 2020, the growth in online…

Grocery Trails the Retail Industry in CX and Fulfillment. Here are 4 Ways That Will Change in 2021

At this time last year, declaration of the COVID-19 pandemic sent shockwaves through the grocery industry, which ran flat out to keep…

How Retailers Can Make Effective Changes for Better Logistics Operations

Holiday 2020 was unlike any other for ecommerce growth. In November and December, Adobe Analytics reported that online shopping grew 32.2% from…

How Can Retailers Work Toward Zero-Waste Delivery?

Meeting customer expectations is often easier said than done. And during the COVID-19 pandemic, where consumers have been doing more online shopping…

3 Payments Lessons Small Businesses can Learn from 2020 Lockdowns

The COVID-19 pandemic has been particularly tough on small businesses. From March to August 2020 alone, about 91,000 permanent business closures were…