Customer Experience

How GNC Tackled a Double Whammy: COVID-19 and its New Website’s Shakedown

The pandemic put pressure on every retailer’s website, but GNC faced a unique obstacle: the company had rolled out a revamped ecommerce…

The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but…

Levi’s Reduces Returns by 47% with New Fitting Technology in Turkey

Levi Strauss & Co. was able to drastically reduce its return rates after implementing the MySize smartphone-based apparel measurement solution during a…

Amazon Acquires MGM for $8.45 Billion, Adding 20,000+ Films and Shows to its Offerings

Amazon will acquire MGM for $8.45 billion as the company expands its entertainment business. Amazon will preserve MGM’s catalog of films and…

Australian BNPL Company Zip Acquires Europe and Middle East Providers

In another sign of the global growth of buy now, pay later services, Zip Co Ltd. will purchase the European BNPL provider…

CVS Achieves Transparency Goal for Beauty Product Imagery, Shifts Focus to Mental Health Initiatives

CVS Pharmacy has reached its goal of full transparency for beauty imagery that is produced by and for CVS Pharmacy. This marks…

Authentic Brands Group and SPARC Group Sign Exclusive Deal for Buy Now, Pay Later Services

Authentic Brands Group (ABG), a brand development company featuring popular names such as Juicy Couture, Lucky Brand, Brooks Brothers and Nautica, and…

Three Ways Retailers Can Avoid Accessibility Lawsuits and Reach Even More Customers Online

The COVID-19 pandemic has only heightened the move away from the physical walk down store aisles to the seamless clicks of buttons…

Robotics Provider Creates Academy for Training Retail Associates and Support Vendors

Alert Innovation will launch a training and career development organization focused on its Alphabot robotics solution, offering interactive programs covering topics including…

Digitized In-Store Shopping Experiences are the Future of Retail Marketing

In March 2021, U.S. retail sales surged 9.8%, thanks to a third stimulus check and the gradual relaunch of in-store shopping. As…

Baltic Telecom Company Trials Self-Service Store to Reach Small-Town Customers

Telia — a telecommunications company in the Nordic and Baltic states — is piloting a new self-service store model in Tartu, Estonia,…

Accenture Study: ‘Infrequent’ Ecommerce Shoppers Boosted Online Purchases 343% due to COVID

COVID-19 undoubtedly convinced a large number of ecommerce “virgins” to make their very first online purchase, but it’s likely much of the…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

How GNC Tackled a Double Whammy: COVID-19 and its New Website’s Shakedown

The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Levi’s Reduces Returns by 47% with New Fitting Technology in Turkey

Amazon Acquires MGM for $8.45 Billion, Adding 20,000+ Films and Shows to its Offerings

Australian BNPL Company Zip Acquires Europe and Middle East Providers

CVS Achieves Transparency Goal for Beauty Product Imagery, Shifts Focus to Mental Health Initiatives

Authentic Brands Group and SPARC Group Sign Exclusive Deal for Buy Now, Pay Later Services

Three Ways Retailers Can Avoid Accessibility Lawsuits and Reach Even More Customers Online

Robotics Provider Creates Academy for Training Retail Associates and Support Vendors

Digitized In-Store Shopping Experiences are the Future of Retail Marketing

Baltic Telecom Company Trials Self-Service Store to Reach Small-Town Customers

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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