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Best Buy to Add 1,000 New Tech Employees to Support CX Innovation

Best Buy AWS cloud technology

Best Buy plans to hire 1,000 new employees for its technology team and has teamed up with Amazon Web Services, as both its preferred provider of cloud infrastructure services and as a strategic partner to develop its in-house cloud engineering talent.

The collaboration with AWS will help Best Buy further apply cloud technology across its retail operations and support the ongoing evolution of its customer experiences. Best Buy technologists will now have access to AWS’ cloud training curriculum and resources, to enable new skills development in the increasingly important evolving field of cloud computing. Best Buy also has committed that 30% of the new hires will be diverse, specifically Black, Latinx, Indigenous and women.

Advanced cloud technologies, some of which were already supported by AWS, allowed Best Buy to deploy curbside pickup in just two days at the beginning of the COVID-19 pandemic. That service has now become a permanent part of the retailer’s offerings.

Through the expanded partnership with AWS, Best Buy’s product and engineering teams will continue to transform the customer experience with new offerings such as the Totaltech subscription program, which provides members with 24/7 tech support via an AWS-powered chatbot, and the ability to interact virtually with experts to receive live demos of physical products.

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“Our purpose to enrich lives through technology has never been more important, and this new partnership with AWS is another step in our commitment to deliver outstanding experiences for our customers,” said Brian Tilzer, Chief Digital and Technology Officer of Best Buy in a statement. “Not only will AWS’ cloud technologies help us in this work, but in combination with our culture of innovation and reinvention, they will give our teams invaluable development opportunities as we continue to grow our skilled teams and remain one of the best places for amazing technology talent to thrive.”

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