Site Performance & Readiness

For the Holidays, a Reliable and Seamless Shopping Experience is Supported by Observability

For many ecommerce brands, stress-testing their digital systems in preparation for the holidays is an essential ritual. Retailers need to ensure their…

Does the ‘New’ Bed Bath & Beyond Have the Right Formula for Success?

Update 10/27/23 — Overstock has filed paperwork with the United States Securities and Exchange Commission (SEC) to officially change its corporate name from…

For Better Customer Experience, Make Your Website Easier to Search

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and…

#CCS23: Composable Commerce, ChatGPT and Data, Data, Data

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series, Resilient…

Study: Why AOV Has Ousted CLV as Ecommerce Executives’ Most Valuable Metric

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift…

Best Buy to Add 1,000 New Tech Employees to Support CX Innovation

Best Buy plans to hire 1,000 new employees for its technology team and has teamed up with Amazon Web Services, as both…

How to Win in the Real-Time Holiday Retail Era

Holiday shopping season is upon us. Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative…

Facts and Myths About Video Marketing — The Holiday Edition

Video is taking over our social feeds, and it’s no wonder: as content goes, it’s the most dynamic, engaging and perhaps the…

How to Keep Your Website Live During a High-Traffic Shopping Event

The ecommerce industry changes fast — particularly when world-transforming events such as COVID-19 happen. The pandemic has had a huge impact on…

How FTD Uses UX Analysis to Weed Out Friction Points in the Shopper Journey

When FTD was founded in 1910, it represented the absolute cutting edge in technology (the “T” in the name stood for the…

How (and Why) Amazon is Sharing its Tech with Retailers Around the World

Amazon is well known for being one of the largest retailers in the world. What’s less well-known is that thousands of other…

Getting Retail Website Localization Right the First Time

The term localization for many retail professionals and marketers is closely linked to advertising localization — serving culturally appropriate advertising to key…

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Site Performance & Readiness

For the Holidays, a Reliable and Seamless Shopping Experience is Supported by Observability

Does the ‘New’ Bed Bath & Beyond Have the Right Formula for Success?

For Better Customer Experience, Make Your Website Easier to Search

#CCS23: Composable Commerce, ChatGPT and Data, Data, Data

Study: Why AOV Has Ousted CLV as Ecommerce Executives’ Most Valuable Metric

Best Buy to Add 1,000 New Tech Employees to Support CX Innovation

How to Win in the Real-Time Holiday Retail Era

Facts and Myths About Video Marketing — The Holiday Edition

How to Keep Your Website Live During a High-Traffic Shopping Event

How FTD Uses UX Analysis to Weed Out Friction Points in the Shopper Journey

How (and Why) Amazon is Sharing its Tech with Retailers Around the World

Getting Retail Website Localization Right the First Time

Ingredients for Holiday Marketing Magic: Agility, Creativity and Personalization

For 65% of Consumers, Companies’ Sustainability Profile Influences Purchase Decisions

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

How to Grow Your Retail Business with Connected TV

Advertisers Shifting Spend from Search to Social

NRF: Retail’s Big Show 2024

Retail Innovation Conference & Expo 2024

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