AI-based customer service platform Netomi aims to help retailers deliver high quality experiences for shoppers while reducing costs. The solution is designed to resolve consumer questions without human intervention across multiple channels, allowing live agents to focus on issues that require human creativity, empathy and subjectivity.
Netomi was designed with an advanced Natural Language Understanding (NLU) engine to power automated interactions. The solution can generate automated emailed responses as well as escalate sensitive issues to human agents, where the Agent Review Mode lets the Al recommend optimal responses to live agents. Netomi also includes integrations with platforms including Freshdesk, Salesforce, Khoros, Shopify and Sprinklr.
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