customer service

Jean Dousset’s New Flagship Shines Bright as a Diamond

Jean Dousset, a brand that specializes in designing lab-grown diamond jewelry, has opened its first flagship boutique in West Hollywood, Calif. Created…

Capturing the Growing Spending Power of Gen Z and Gen Alpha

Gen Z and their younger counterparts in Gen Alpha are often referred to as “digital natives.” But what exactly does that mean?…

3 Post-Purchase Fails…and How to Fix Them

Executive teams have historically looked at the customer journey as a funnel, aiming to bring consumers from an initial point of engagement…

How Walmart is Helping Small Businesses ‘Stay in Stock and in Control’

In many communities across America, the local Walmart is a neighborhood hub. Now the company has set its sights on becoming the…

Myos Pet Increases AOV 23% with ‘Conversational Commerce’ Service

More than 66% of U.S. households own a pet, according to the APPA National Pet Owners Survey. These 86.9 million or so…

Efficiency and Engagement: The Great Balancing Act of Workforce Tech

71% of business leaders worry that their workforce tech investments will focus more on operations than employee engagement. Forrester research reveals how…

How GNC is Redefining Supplement Sales with AI-Powered Customer Service and Hyper-Personalization

Few things are as personal to a shopper as their health. Everyone has their own health needs and goals, and there is…

How Daniel’s Jewelers Designs Stores and Shopper Experiences for Hispanic Consumers

Joseph Sherwood founded Daniel’s Jewelers in 1948 to make jewelry more accessible for all families. Over the years the retailer has carved…

Holiday Shopping 2022: How AI-Powered Guided Selling Creates Bespoke Customer Experiences

With the holiday season on the horizon, brands are looking to gain an advantage over industry competition. Considering many customers will be…

#RSP22: Everything You Need to Know About Holiday 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to…

Rogers & Hollands Boosts Customer Service With Mobile POS System

Rogers & Hollands, an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70 stores. The retailer has…

5 Ways Retailers Can Tackle Wavering Customer Loyalty

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that…

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customer service

Jean Dousset’s New Flagship Shines Bright as a Diamond

Capturing the Growing Spending Power of Gen Z and Gen Alpha

3 Post-Purchase Fails…and How to Fix Them

How Walmart is Helping Small Businesses ‘Stay in Stock and in Control’

Myos Pet Increases AOV 23% with ‘Conversational Commerce’ Service

Efficiency and Engagement: The Great Balancing Act of Workforce Tech

How GNC is Redefining Supplement Sales with AI-Powered Customer Service and Hyper-Personalization

How Daniel’s Jewelers Designs Stores and Shopper Experiences for Hispanic Consumers

Holiday Shopping 2022: How AI-Powered Guided Selling Creates Bespoke Customer Experiences

#RSP22: Everything You Need to Know About Holiday 2022

Rogers & Hollands Boosts Customer Service With Mobile POS System

5 Ways Retailers Can Tackle Wavering Customer Loyalty

2023 Store Operations Benchmark Survey

Packaging Sustainability Trends: Clear Labeling, Lighter Products and More Post-Consumer Recycled Content

If an Image is Worth 1,000 Words, Then Color and Lighting Speak Volumes

Connected Shoppers Report

Demystifying Connected TV: How to Leverage Advertising’s Hottest New Channel

NRF: Retail’s Big Show 2024

Retail Innovation Conference & Expo 2024

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