customer service

4 Tips for Staying Ahead of Retail Competitors

As M+A activity continues, convenience retailers are experiencing increased pressure to maintain market share. That pressure is driving technological advancements and innovation…

What all Retailers Should Know About Outsourcing Customer Service

As your business grows, so too will the customer support tickets, making it critically important that you scale your support team alongside…

4 Imperatives for Impactful Store Design

The pandemic has changed the in-store experience, possibly forever. After spending months with home delivery and curbside pickup as the norm, shoppers…

Amazon Wants to Help U.S. SMBs Sell Abroad — on Amazon, of Course

This year Amazon overtook Walmart to become the biggest retailer in the U.S. — but the fact is, Amazon is a big…

Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings

Zoom Video Communications has agreed to acquire Five9, a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately…

The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but…

The Retailers Creating ‘The Offer you Can’t Refuse’ for Customers

Retail is always a fascinating industry to watch. It is cutthroat, competitive and fast-moving, and that means it is also often a…

How The COVID-19 Crisis Impacts The Employee-Customer Relationship And How To Keep It Strong

For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has been widely accepted and…

Salesfloor Adds Three New Tools For Operating Post-COVID-19

Salesfloor, a mobile application platform designed for store associates, has launched a new product bundle designed to assist retailers in the wake…

Exclusive Accenture Q&A: How Retailers Can Prepare For The Long-Term Shift To Digital

Consumers’ reliance on e-Commerce as a result of social distancing and stay-at-home orders will permanently impact the commerce landscape, according to Sean…

E-Commerce Has A CX Problem

E-Commerce has changed the face of retail, pulling in a full $154.5 billion in Q3 2019 alone. And even those who don’t…

Resolving Complaints And Keeping Your Retail Customers In The Process

How you handle customer complaints often determines if you build or lose relationships with busy shoppers. This is especially true online where…

customer service

4 Tips for Staying Ahead of Retail Competitors

What all Retailers Should Know About Outsourcing Customer Service

4 Imperatives for Impactful Store Design

Amazon Wants to Help U.S. SMBs Sell Abroad — on Amazon, of Course

Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings

The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

The Retailers Creating ‘The Offer you Can’t Refuse’ for Customers

How The COVID-19 Crisis Impacts The Employee-Customer Relationship And How To Keep It Strong

Salesfloor Adds Three New Tools For Operating Post-COVID-19

Exclusive Accenture Q&A: How Retailers Can Prepare For The Long-Term Shift To Digital

E-Commerce Has A CX Problem

Resolving Complaints And Keeping Your Retail Customers In The Process

Discover the Companies Building the Metaverse (and What They Do)

With Brand Language Under a Microscope, AI-Powered Optimization Appeals to Marketers

2022 Customer Loyalty Data Study: What are the True Drivers of Loyalty in the Minds of Consumers?

5 Trends Shaping the Future of Ecommerce

7 Surprising Tax Facts That Will Impact Your DTC Strategy

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