How Daniel’s Jewelers Designs Stores and Shopper Experiences for Hispanic Consumers
Joseph Sherwood founded Daniel’s Jewelers in 1948 to make jewelry more accessible for all families. Over the years…
Features February 1
Latest In: customer service
Holiday Shopping 2022: How AI-Powered Guided Selling Creates Bespoke Customer Experiences
With the holiday season on the horizon, brands are looking to gain an advantage over industry competition. Considering…
Executive Viewpoints November 17
CRM for Brick-and-Mortar Businesses: How Virtual Queueing Software Provides Valuable Customer Insights
We live in a data-driven age, and nowhere is data more important for your business than in your…
Executive Viewpoints November 7
#RSP22: Everything You Need to Know About Holiday 2022
Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather…
News October 6
Rogers & Hollands Boosts Customer Service With Mobile POS System
Rogers & Hollands, an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70…
News September 15
5 Ways Retailers Can Tackle Wavering Customer Loyalty
New research from PwC has found that three in 10 customers are more likely to try a new…
Features August 15
How Retailers Can Satisfy Demand for Instant Gratification
During the COVID-19 pandemic, homebound consumers became digital-first natives as they turned to self-service channels to manage their…
Executive Viewpoints May 5
Fabletics to Open 30 Stores in 2022, Hold Belated Grand Openings for 22 Existing Stores
Fabletics will open 30 new store locations in 2022 as it continues building out its omnichannel presence. The…
News March 4
Making Fulfillment a Revenue Driver: 6 Ways Design and Tech Can Collaborate
In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines…
Features February 23Top Stories
