Rethinking Retail Customer Service for COVID-19 and its Aftermath
America’s retailers are racing to overhaul customer-service operations. And for good reason. Digital retail is seeing massive growth.…
Executive Viewpoints November 13
Latest In: customer service
How The COVID-19 Crisis Impacts The Employee-Customer Relationship And How To Keep It Strong
For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has…
Executive Viewpoints July 6
Salesfloor Adds Three New Tools For Operating Post-COVID-19
Salesfloor, a mobile application platform designed for store associates, has launched a new product bundle designed to assist…
News July 2
Exclusive Accenture Q&A: How Retailers Can Prepare For The Long-Term Shift To Digital
Consumers’ reliance on e-Commerce as a result of social distancing and stay-at-home orders will permanently impact the commerce…
Features April 29
5 Tips To Deliver World-Class Customer Service
The customer service journey isn’t universal. According to recent research from Oracle CX and CX Pioneer Jeanne Bliss,…
Executive Viewpoints February 7
E-Commerce Has A CX Problem
E-Commerce has changed the face of retail, pulling in a full $154.5 billion in Q3 2019 alone. And…
Executive Viewpoints January 16
Resolving Complaints And Keeping Your Retail Customers In The Process
How you handle customer complaints often determines if you build or lose relationships with busy shoppers. This is…
Executive Viewpoints January 6
Kustomer Harnesses AI To Offer Automated Customer Service Interactions
Kustomer has introduced KustomerIQ, a tool that embeds AI and machine learning across the Kustomer platform to enhance…
News November 7
How Bot-Supported Customer Service Can Save The Buyer Journey
If you don’t understand the customer journey, you may as well be selling blind. Luckily, chatbots are helping…
Executive Viewpoints October 22Top Stories
