Netomi Helps Retailers Automate Customer Service Inquiries with AI
AI-based customer service platform Netomi aims to help retailers deliver high quality experiences for shoppers while reducing costs.…
News February 3
Latest In: customer service
4 Tips for Staying Ahead of Retail Competitors
As M+A activity continues, convenience retailers are experiencing increased pressure to maintain market share. That pressure is driving…
Executive Viewpoints January 12
What all Retailers Should Know About Outsourcing Customer Service
As your business grows, so too will the customer support tickets, making it critically important that you scale…
Executive Viewpoints January 10
4 Imperatives for Impactful Store Design
The pandemic has changed the in-store experience, possibly forever. After spending months with home delivery and curbside pickup…
Features December 29
Amazon Wants to Help U.S. SMBs Sell Abroad — on Amazon, of Course
This year Amazon overtook Walmart to become the biggest retailer in the U.S. — but the fact is,…
Features October 22
Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings
Zoom Video Communications has agreed to acquire Five9, a provider of cloud-based contact center solutions, in an all-stock…
News July 20
The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game
Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard…
Executive Viewpoints May 28
The Retailers Creating ‘The Offer you Can’t Refuse’ for Customers
Retail is always a fascinating industry to watch. It is cutthroat, competitive and fast-moving, and that means it…
Executive Viewpoints February 8
Contact Center AI Key to Retail’s Recovery in 2021
Analysts and consumers have been predicting the death of retail for many years now, but 2020 was especially…
Executive Viewpoints January 22Top Stories
