JOANN Upgrades Customer Service With Boosted Personalization And Efficiency
JOANN has improved its omnichannel customer service experience through a partnership with Gladly. The platform lets JOANN route…
News October 17
Latest In: customer service
UJET Debuts New Integrations For Customer Support Platform
UJET has launched a number of new capabilities for the UJET Customer Support Platform. These integrations and enhancements…
News October 3SINSA Deploys Platform To Boost Inventory Control Across 65,000 SKUs
SINSA, a Nicaragua-based home improvement retailer, has implemented Oracle Retail services with the goal of enhancing customer experiences,…
News August 15
Dia&Co Bridges Phone And Digital Customer Service To Combine Efficiency With The Human Touch
Reducing post-purchase friction is important for any retailer, but the stakes are even higher for subscription-based companies that…
News July 10
How FabFitFun Leveraged Granular Feedback To Improve Customer Service
While FabFitFun has expanded its customer service department from approximately 20 agents to 200+ agents over the past…
News June 5
Study: 73% Of Shoppers Spend More In Response To Good Customer Service
Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact:…
News April 29
Surviving Seasonal Sales Slumps: How Retailers Can Leverage Technology for Success
Retailers are all too familiar with the post-holiday sales slump that can linger throughout the first few months…
Executive Viewpoints April 3
Mastering Post-Holiday Customer Service
Ask a retailer what keeps them up at night when they think of the month of January, and…
Executive Viewpoints January 23
Vector Capital Acquires Call Center Software Solution Provider
Aspect Software, an integrated customer engagement, workforce optimization and self-service omnichannel solution provider, will be acquired by private…
News January 2Top Stories
