By Rafael Lourenco, ClearSale E-Commerce customer service and fraud screening programs can both get overwhelmed during holiday sales…
Executive Viewpoints November 5Simplr, a customer service solution startup, has launched a new app for retailers on Shopify. The software connects…
News September 10
Simplr combines customer service solutions with machine learning and customized client dashboards to provide high growth e-Commerce businesses…
News July 19
Helpshift, a customer service platform, has released SensAI. SensAI uses AI to automate the customer service experience and…
News May 10Fanatics, an e-Commerce sports merchandise retailer, has selected the Oracle Customer Experience (CX) Cloud suite to help launch…
News April 9
There’s an old saying in advertising about the power of repetition: Tell them you’re going to tell them…
Editor's Perspective February 6
Improving the customer experience is a priority for almost any retailer today, but the front-line people and technologies…
News November 20By Adam Blair, Executive Editor “Did you find everything you’re looking for?” One of the two suburban supermarkets…
Executive Viewpoints November 7By Debbie Hauss, Editor-in-Chief Last week I had the opportunity to Chair the Retail Day at the GITEX…
Executive Viewpoints October 17
