The Hybrid Solution To The Customer Service Dilemma
By James Ramey, DeviceBits Assisting customers on a brand’s products and services has provided countless solutions to the…
Executive Viewpoints June 30
Latest In: customer service
Can A Business Like United Recover From A Customer Service Nightmare?
By Debbie Hauss, Editor-in-Chief I wish the airlines had even more competition than they already do, because I…
Executive Viewpoints April 11The Dangers of Search Engines When Seeking Customer Service Info
By James Ramey, DeviceBits Search engines have been widely used for almost twenty years now. Can anyone even…
Executive Viewpoints April 3
Moosejaw, Home Depot Among Top Customer Service Leaders
They sell different products but they have one thing in common: excellent customer service. Based on the 20th…
Features February 21
Lean UX, Data-Driven Insights Top Mobile Trends In 2017
As mobile continues to gain a greater role within retail, brands must focus on five major trends in…
News February 18
Calyx Flowers Replaces ‘Robotic’ Service Reps With Retention-Focused Call Center
When Mark Ranalletti and Kap Wallingford purchased Calyx Flowers in summer 2015, the husband-and-wife team sought to pivot…
Features February 138 Customer Service Trends You Need To Watch Out For In 2017
By Ashley Unitt, NewVoiceMedia The principles of customer service remain unchanged: to build good relationships with your customers…
Executive Viewpoints February 3Thomas Pink Taps RFID For Real-Time Shopper And Product Tracking
Thomas Pink has deployed a digital solution that will allow the luxury apparel retailer to track the movement of…
News January 18
2017: The Year Of The Chatbot
If 2016 was the year chatbots entered the retail scene, then 2017 will be the year brands will…
Features January 5Top Stories
