IKEA, Best Buy And Amazon Make ’25 Worst Companies To Call’ List
Being stuck on hold is a drag at any time of the year, but it’s particularly irksome during…
News December 6
Latest In: customer service
Why I’m In Love With The Lady In The Self-Checkout Machine (And Why You Should Be Concerned)
By Dr. Dennis Rosen I have a confession. I’m in love with another woman. It’s not a secret.…
Executive Viewpoints December 5
Suitsupply Takes A Disruptive Approach To Personalized Retailing
The men’s apparel category in the U.S. has been commonly associated with highly promotional pricing and traditional marketing.…
Features November 10
Back To Basics Vs. Focus On Technology: 2 Retail Transformation Stories
Tuesday Morning and Bridgestone Firestone both have been around for many years. The home décor retailer Tuesday Morning…
Features October 28As Amazon Adds 20% More Seasonal Employees, Retailers Must Optimize Holiday Hiring
As seasonal hiring starts to pick up throughout the retail industry, Amazon certainly isn’t slowing down plans to…
News October 13Amazon v. Traditional Retailers — Can The Latter Maintain Customer Expectations?
By Mayur Anadkat, Five9 It’s no secret that retail customer service has changed because now consumers want a…
Executive Viewpoints September 16
Will Best Buy’s Services Make It The IoT Leader?
Best Buy is one of several retailers selling Internet of Things (IoT) and connected home devices within stores,…
News September 14Walmart Cuts 7,000 Jobs As In-Store Customer Service, E-Commerce Take Priority
Walmart is planning to cut as many as 7,000 back-office positions across 4,600 U.S. stores within the next…
News September 1
Jeweler James Allen Combines Effective Fraud Protection With Seamless Shopping
For some retailers, a seamless customer experience doesn’t only mean offering omnichannel solutions and loyalty programs. When it…
Features August 8Top Stories
