How IoT And Big Data Unite To Make Customer Service Smarter
We’ve all seen the commercials highlighting how the Internet of Things (IOT) has already changed the way we…
Executive Viewpoints April 12
Latest In: customer service
#CCSeries Webinars Chart Roadmap To Retail’s Future
In the fast-changing world of retail, the future is never very far away, and preparing for it is…
Features March 22
Building International Success Via Localized Personalization
Achieving meaningful levels of localization and personalization is difficult enough when a retailer is operating in its own…
Editor's Perspective February 16Home Depot, Zappos, REI Cited For Customer Service Excellence In Select Group of 8 Out Of 100
Just eight retailers out of 100 retail companies recently benchmarked by the e-tailing group have been recognized for providing…
News January 29
Will ‘Fallout’ Spread After Tough Holiday Season? 5 Experts Weigh In
The overall economy continues to grow, but for a number of leading retailers, lower gas prices and rising…
Features January 15
DirectBuy Bolsters Orders 30% Through Digital, Customer Service Revamp
Brands that have been in business for decades often have to evolve their businesses over time to cater…
Features January 15After Lackluster Holidays, Macy’s Plans $400 Million In Cost Cuts
Unseasonably warm weather that depressed sales of winter apparel, and lower spending by international visitors due to a…
News January 7Mobile-Enabled Task Management Gives Retailers A Customer Service Bonus
By Vladik Rikhter, Zenput Retail stores can stock hundreds or even thousands of items in a single location.…
Executive Viewpoints December 29
Home Depot Hopes ‘Interconnecting Retail’ Pushes Sales Over $100 Billion By 2018
At an investor and analyst conference Dec. 8, The Home Depot announced ambitious long-term fiscal targets that include…
News December 9Top Stories
