Will Macy’s AI-Powered Mobile App Be Friendly Tech — Or The Terminator?
There’s no question IBM’s Watson is smart. After all, it beat the pants off the best-of-the-best Jeopardy contestants.…
Features July 27
Latest In: customer service
Ace Hardware Celebrates A Decade Of High Customer Satisfaction
For the 10th consecutive year, Ace Hardware ranked “Highest in Customer Satisfaction among Home Improvement Retail Stores,” according…
Features July 25
Nuance To Acquire TouchCommerce For $215 Million
Speech and interface tech company Nuance Communications, Inc. announced that it has signed a definitive agreement to acquire…
News July 21
Who Will Buy Neiman Marcus?
Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on RetailWire, retail…
Features June 22
Speed Commerce Announces New Ownership, $150 Million Investment
E-Commerce technology and omnichannel solution provider Speed Commerce has completed a restructuring process that has resulted in new…
News June 15Fully Committed: A One-Man Customer Service Nightmare
By Adam Blair, Executive Editor The hip-hop musical Hamilton, with its enormous and diverse cast, nabbed all the…
Executive Viewpoints June 14
Fully Committed: A One-Man Customer Service Nightmare
The hip-hop musical Hamilton, with its enormous and diverse cast, nabbed all the top prizes at the Tony Awards Sunday night.…
Editor's Perspective June 14
How To Choose A Training Solution For Your Retail Organization
You know that much of your retail success lies in the hands of your associates. You also know…
Executive Viewpoints May 31Does Facebook Messenger Signal More Automated Customer Service Ahead?
While social media has become an important retail vehicle for marketing and consumer engagement, Facebook’s new API for…
News April 18Top Stories
