Why Mall Retailers’ Best Bet Is Still A Strong Community Strategy
By Ulrika Haug, Lithium Technologies For years, we’ve heard that shopping malls are struggling. So it comes as…
Executive Viewpoints July 3
Latest In: customer service
Mobile Gives In-Store Associates More Control
By Alicia Fiorletta, Senior Editor Retailers across categories are embracing mobile to empower their workforce and enrich customer…
Executive Viewpoints June 2
87% Of Contact Center Leaders Say Agents Are Highly Stressed
In the retail industry, excellent customer service can help build a loyal consumer base. And store associates, call…
News May 26Will ENJOY Bring Joy To Online Shoppers?
After months of speculation, former JC Penney CEO and Apple executive Ron Johnson has unveiled his latest venture:…
Executive Viewpoints May 13The Line Between ‘Creepy’ And ‘Cool’ Is Quite Thin
By Alicia Fiorletta, Senior Editor When ever we cover personalization and new technology at Retail TouchPoints, we always…
Executive Viewpoints May 12Serving Those Who Serve Themselves: How To Optimize Self-Service Checkout Performance
By Neil Finch, Irisys It’s easy to see the appeal of self-service checkouts, which were first installed in…
Executive Viewpoints May 8
4 Things You Can Learn From Customer Complaints: Employee Edition
People are not easily pleased. If you’ve worked in retail for more than an hour, you’ve figured that…
Executive Viewpoints May 5Starbucks Opens Express Store In New York City
Starbucks has opened its first express store at 14 Wall Street in Manhattan, across from the New York…
News May 4The Next Big Thing In Retail Marketing: Peersuasion Marketing
By Dr. Rado Kotorov, VP of Product Marketing, Information Builders Mobile marketing technologies are evolving very quickly due…
Executive Viewpoints April 30Top Stories
