ServiceRocket Acquires Learndot Developer
ServiceRocket, a provider of customer service training, utilization and support technology, has acquired the assets of Matygo Educational…
News January 21
Latest In: customer service
A Look Back, A Step Ahead: Using Holiday Supply Chain Lessons To Prepare For 2015
By Alicia Fiorletta, Senior Editor Retail execs, you can now breathe a collective sigh of relief. You have…
Executive Viewpoints January 6Weighing The Value Of App Vs. Responsive Design
By T.J. Gentle, Smartfurniture.com In June 2013, mobile overtook desktop as the leading e-retail traffic source. More than…
Executive Viewpoints January 5
Backcountry.com Taps Live Chat To Build One-To-One Relationships With Customers
As consumers become more savvy and comfortable browsing and buying online, they’re relying less on call centers and…
Features January 2Belk Renews Partnership With eBay Enterprise
Belk, a privately owned department store chain, has renewed its contract with eBay Enterprise to manage customer service…
News December 23
Moxie Live Chat Extends Customer Service Across Devices
While shopping online, consumers sometimes need one-on-one assistance from service agents. Live chat enables these consumers to communicate…
News December 225 Last-Minute Marketing Tips To Make Your Holiday Campaign A Success
By Samara Anderson, redpepper  The strategies are settled, the creative is done, the messaging has been approved,…
Executive Viewpoints December 15Have You Ever Switched After A Bad Retail Experience? The RTP Editors Spill
Recently on the RTP blog, we outlined the bottom-line impact of poor customer service. An increasing number of consumers are…
Executive Viewpoints December 10The Bottom-Line Cost Of Poor Customer Service
By Alicia Fiorletta, Senior Editor Ensuring great customer service and experiences is definitely vital during the competitive holiday…
Executive Viewpoints December 4Top Stories
