Will Starbucks Delivery Be Lukewarm At Best?
Despite somewhat mundane financial results for the quarter, Starbucks still managed to cause a wave of chatter by…
Executive Viewpoints November 12
Latest In: customer service
Amazon Exec Shares How Merchants Can Succeed With Marketplace
More than two million sellers of all sizes and across all categories belong to the Amazon Marketplace, which…
Features November 10Gamification: A Cure For The Call Center Blues
By Aleksandr Peterson, TechnologyAdvice  Working at a call center is probably one of the least coveted, least…
Executive Viewpoints November 10With Chat, Co-Browse And Contextual Customer Service, Retailers Can Save More Sales And Unite Physical and Digital Retail Realms
By Kelly Koelliker, KANA, a Verint Company What’s on every smart retailer’s “wish list” for the holidays this…
Executive Viewpoints November 7
TUMI Breaks Down Organizational Barriers To Drive Omnichannel Success
Because luggage brand and retailer TUMI has such a recognizable name and product design, it may be fair…
Features October 20Is Your Contact Center Driving Your Omnichannel Strategy?
By John Cray, Enghouse Interactive Many retailers recognize that satisfying the demands of today’s highly connected consumers requires…
Executive Viewpoints October 13Lessons From The Back-To-School Season That You Can Apply To The Holiday Season
By Alicia Fiorletta, Senior Editor I always find the back-to-school season to be an interesting time for retail.…
Executive Viewpoints October 7
Zendesk Insights Measures Customer Service Effectiveness
Preserving a successful and profitable customer-retailer relationship depends significantly on the level and quality of service provided by…
News October 6
Moxie Web Self-Service Delivers Relevant Content Across All Devices
When consumers access a customer service channel, they crave relevant information that will guide them to the right…
News September 29Top Stories
