Is Your Online Business Prepared To Meet The Holiday Customer Service Rush?
The 2014 holiday season will be one of the shortest on record, with only 26 shopping days existing…
Executive Viewpoints September 29
Latest In: customer service
How To Use Technology To Provide A Better Customer Experience
By Scott Kreisberg, One Step Retail Solutions I’ve been in the retail industry for more than 20 years…
Executive Viewpoints September 12
Customer Service Remains Critical For Smartphone Buyers
Smartphone and tablet users in the U.S. consider customer service and after-sales service to be paramount throughout the…
News September 1
Mattress Firm Creates Sweet Dreams With Digital Assisted Selling
While shopping for a mattress, many consumers still prefer the touch-and-feel experience of the store. New tools and…
Features August 22
HappyFox Provides Cloud-Based Help Desk And Support
“The customer is always right” is a mantra reiterated throughout retail businesses of all sizes and verticals. To…
News August 12Will Users Kick Kik’s Bots To The Curb?
Last week, chat app Kik launched a new feature that The Wall Street Journal noted “could be the future of…
Executive Viewpoints August 6
Nine West Sees 15% Lift In Conversions With LivePerson
Consumers consider a multitude of factors while shopping for shoes: Overall style, color and fit, among others. While…
Features August 4
60% Of Shoppers Say Retailers Offer Above-Average Customer Service
Retailers are constantly looking for innovative ways to provide top-notch customer service to their shoppers. Survey results from…
News June 30
The Secret Weapon Of Retail: Predictive Analytics
Like most industries and sectors, retailers are driven by the need to provide good customer service. In a…
Executive Viewpoints June 23Top Stories
