3 Ways Online Retailers Are Failing Their Customers
By Rick Chavie, VP of OmniCommerce,hybris  Consumers are generally happy about the state of today’s retail marketplace.…
Executive Viewpoints March 31
Latest In: customer service
Secrets Behind A Digitally Modernized Sales Staff In The Omnichannel World
The retail landscape has seen dramatic changes. Online brands are opening physical stores, brick-and-mortar retailers are creating seamless…
Executive Viewpoints March 3Court The Customer As Your Valentine
By Chip Bell, Author and Service Consultant Long before the cupids, hearts and flowers associated today with Valentine’s…
Executive Viewpoints February 13L.L. Bean, Zappos Among Retailers Recognized In Customer Service Study
There are a variety of new marketing and communication channels emerging on what seems like a daily basis.…
News January 29Microsoft Acquires Parature To Improve CRM Offerings
Microsoft has reached a definitive agreement to acquire Parature, a cloud-based customer engagement solutions provider. Financial terms of…
News January 9Zendesk Help Center Advances Omnichannel Customer Self-Service
Successful omnichannel retailers provide seamless and consistent brand experiences ― which include customer self-service ― regardless of how…
News December 31Golfballs.com Increases Click-Throughs With Service-Focused Ads
For many online shoppers, customer service ratings help determine which retailer will get their business. That is why…
News December 31Navy Exchange Improves Sales Audit Processes With Epicor
A common challenge for retailers as they expand is integrating disparate legacy systems. To help ensure data accuracy…
News December 12Saks Improves Display Compliance With RFID
Although the brick-and-mortar shopping experience has its benefits, inventory can be disorganized and difficult to browse. When a…
News December 4Top Stories
