Questioning The Conventional Wisdom Of Smartphones And Tablets
By Chris Todd, Chief Executive Officer at Theatro We have all been there before….too many times we walk…
Executive Viewpoints December 2
Latest In: customer service
What Will The Future Of Digital Engagement Hold?
As a part of the retail industry, you most likely recognize that digital channels are becoming more important…
Executive Viewpoints November 19Black Friday & Cyber Monday: Shoppers are Ready. Are Your Communications Systems?
By Adam Simpson, CEO, Easy Office Phone As two of the year’s biggest sales days approach, representing billions in…
Executive Viewpoints November 18Raising The Bar On Customer Service
By Debbie Hauss, Editor-in-Chief  These days it takes a lot to impress a consumer with customer service, especially…
Executive Viewpoints November 13Keeping Pace With Customer Feedback In The Digital Universe
Retailers can’t deny that the way customers share their thoughts and opinions has changed dramatically. A decade ago,…
Executive Viewpoints October 31The Customer Service Answer Is Simple And Intuitive!
By Will Roche, Author, RocheonRetail blog Everybody wants to feel special and get a great deal! It is…
Executive Viewpoints October 21Needle And TurnTo Partner To Speed Answers To Customer Questions
As part of a new partnership, Needle will now respond to customer questions through the Social Q&A platform…
News October 21Creating Face-To-Face Engagement Online
Frequent readers of the Retail TouchPoints blog know how much we love BaubleBar. The multichannel jewelry retailer has done a…
Executive Viewpoints October 18Marketing To The Verge Culture
Many retailers are struggling to effectively connect and engage Millennial consumers. Although this demographic group is characterized as…
Executive Viewpoints October 18Top Stories
