Why You’re Listening To The Airline Guy About Customer Service
Retail TouchPoints is here at the #StellaSummit in the New York Stock Exchange in NYC, and it’s a beautiful…
Executive Viewpoints October 18
Latest In: customer service
Why Customer Service Is The Achilles Heel Of Omnichannel
Susan, 29, recently ordered a couple of outfits from the web site of her favorite apparel retail chain.…
Executive Viewpoints October 15Challenges Facing Retailers And 3 Ways Social Customer Care Can Help
By Joshua March, Founder and CEO, Conversocial Whether your customers are in-store or online, they expect quick resolution…
Executive Viewpoints October 14Cutting Losses With Online Reference Checks
For retailers, a bad hire can mean lost revenue, shrinkage, a poor customer experience, or worse. Brian Gilbert,…
News September 19Today’s Customer Experiences And Tech Support Have Everything And Nothing To Do With Your Brand
By Paul Weichselbaum, EVP, PlumChoice How many “me too” retailers are you competing against in today’s fast-paced, device- and…
Executive Viewpoints September 11J.Crew, L.L. Bean And Net-A-Porter Among Best Online Customer Service Providers
Retailers across all channels are committed to improving the customer service experience. But which online retailers are doing…
Features September 11JackThreads Weaves Social Media Into Customer Service Strategy
Retailers typically use feedback from surveys and email questionnaires to gauge consumer sentiment. But as consumers continue to…
News September 6Cheers! Applauding A Good Customer Experience
By Debbie Hauss, Editor-In-Chief I believe consumers spend a lot more time and energy sharing their negative…
Executive Viewpoints September 4Fairway Market Introduces Hearing Loop For Hearing-Impaired Customers
Fairway Group Holdings, the parent company of grocery store chain Fairway Market, has announced the installation of a…
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