Dunkin’ Donuts Celebrates “Appiversary” With Twitter Sweepstakes
Dunkin’ Donuts recently celebrated the one-year anniversary of its mobile application with the “DD Mobile Appiversary Twitter Sweepstakes,”…
News August 21
Latest In: customer service
J. Hilburn Drives Sales By Creating Luxury Brand Experiences
When asked to define “luxury,” consumers refer to several terms, including “highest quality,” “splurge,” and “excellent reputation,” according…
News August 19Health Products Retailer Invests In Omnichannel Customer Service
More than half (52%) of consumers engage with customer care representatives through three or four different communication channels,…
News August 16Q&A With Oracle President Mark Hurd
Editor’s note: While attending the Oracle Crosstalk 2013 user group event in Chicago in June, I had the…
Executive Viewpoints July 17Land Of Nod Improves Shopping Cart Recovery By 22% With Email Remarketing
Because consumers are faced with a multitude of choices when shopping online, they often struggle to find the…
News July 15Customer Experience Technologies That Are Reshaping The Retail Environment
As the role of technology in everyday life evolves, so do the expectations of consumers and how it…
Executive Viewpoints June 18IHL Group Dissects Mobile POS “Hype”
As more consumers use mobile devices, retailers are leveraging mobile applications to offer better service and more integrated…
News June 12ModCloth Speeds Service Response Times With Zendesk
Overall, consumers rely heavily on call centers to interact with customer service agents, with 60% of shoppers preferring…
News June 3Forrester Analyst Shares Social Customer Service Best Practices
Quality customer service is the backbone of every successful retail organization. By ensuring customers are satisfied, retailers can…
News May 22Top Stories
