Gilt Groupe Boosts Customer Satisfaction With Cross-Channel Service Tools
Online shoppers can browse and buy conveniently from the comfort of their homes. But when consumers have questions…
News May 16
Latest In: customer service
Seven Keys To Building A Next-Generation Customer Service Platform
More consumers are using mobile devices, online communities and social media to initiate customer service requests. This shift…
Features April 16Tablets Help Kate Spade Saturday Optimize Brand Experiences
Young consumers are more technologically connected and eager to browse and learn about products online and via mobile…
News April 5TUMI Taps iPad Application As Customer Service Tool
Customers of TUMI, known for its premium travel products and accessories, expect a high level of service when…
News March 7Leisure Pro Boosts Average Order Value By 65% With Online Chat
Customer service plays a pivotal role in the browsing and buying journey, and has a distinct impact on…
News March 4Best Buy Canada Pilots Mobile POS
An increasing number of retailers are planning to test and adopt mobile POS during 2013. A recent Motorola…
News March 1Signet Jewelers Increases Online Sales By 49% With Improved Cross-Channel Experience
Consumers’ savvier researching, browsing and buying strategies has forward-thinking retailers focused on merging communication and commerce channels to…
News February 15Foodland Streamlines Staff Management With Traffic Counting
Today’s time-starved consumers want to complete transactions quickly and seamlessly, especially in grocery stores, where shoppers are rushing…
News January 17Leading Retailers Streamline Communications With Microsoft Office 365
Helly Hansen, JCPenney, and Tesco are among the latest retailers to adopt Microsoft Office 365 as their primary…
News January 11Top Stories
