Latest In: customer service
customer service Giant Tiger Stores Manhattan Associates Mike Lewis Supply chain
Giant Tiger Stores, a Canadian family discount retailer, chose solutions from the Manhattan SCOPE supply chain portfolio to…
News
August 21
customer service fujitsu Hallmark Cards inventory management point of sale pos RaaS retail Retail TouchPoints Tomax
The cloud and “as-a-service” business models are making inroads within the retail industry due to a promise of…
News
August 17
aramark customer service Debbie Hauss delia's Macy's retail Retail TouchPoints store operations work workforce Workforce Insight workforce management
Finding The Best Workforce BalanceBy Debbie Hauss Last week I attended an event sponsored by Workforce Insight and…
Executive Viewpoints
August 14
bonobos customer service easter eggs Facebook fans followers instagram loyalty multichannel Pinterest social engagement social media social retail summit Twitter Warby Parker
The continual growth of social media has encouraged brands to take a new approach to customer acquisition and…
News
August 9
big box retail customer service daily news education Empathica engagement Kmart location loyalty price product selection relevant research store associate Target trust Walmart
Big box retailers such as Kmart, Target and Walmart strive to provide a “one-stop shop” for today’s time-starved…
News
July 18
American Express ColumnFive Media Customer Disservice customer service customer service rep online shopping retail Retail TouchPoints shoppers survey
It is no secret that satisfied customers equal good business. However, a majority of American consumers are dissatisfied…
Executive Viewpoints
July 17
A.T. Kearney Aberdeen Group best buy Bob Willett Christina Heggie Christopher Krywulak connected consumer connected consumer series consumers customer data customer engagement customer experience Customer loyalty customer satisfaction customer service Facebook Forrester Research Gary Schwartz Google Impact Mobile in-store experience iQmetrix Jump.ca Katalyst Group Kevin Permenter Kris Parker loyalty programs Mary Anna Gunn merchandising merchandising decisions mobile mobile app mobile technology Motion Computing National Retail Federation NRF12 online experience personalized offers Pinterest Retail Systems Research Retail TouchPoints RSR Research Scott Knaul social media social shopper Steve Rowen store variability Tesco user friendly workforce management
Retail TouchPoints recently completed its eight-part webinar series covering the most challenging issues on retailers’ minds and in…
News
July 3
customer service engagement enterprise mobility Future of Retail Home Depot loyalty mobile point of sale motorola mPOS payment satisfaction
Delivering an engaging in-store experience relies on a retailer’s ability to leverage the technology that empowers associates and…
Features
June 27
customer service Gary Schwartz Greg Buzek IHL Group Impact Mobile Michelle Crames mobile Mobile Marketing Paula Rosenblum retail Retail Systems Research Retail TouchPoints Skuloop social media
Cross-Channel Consistency, Mobile Integration Are Keys To Success The holidays may be months away, but smart retailers are…
News
June 25