Latest In: customer service

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Giant Tiger Selects Manhattan Associates To Improve Supply Chain Performance

Giant Tiger Stores, a Canadian family discount retailer, chose solutions from the Manhattan SCOPE supply chain portfolio to…

News August 21
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Hallmark Cards Implements ‘Retail-As-A-Service’ To Decrease Costs And Improve Brick-And-Mortar Performance

The cloud and “as-a-service” business models are making inroads within the retail industry due to a promise of…

News August 17
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Finding The Best Workforce BalanceBy Debbie Hauss Last week I attended an event sponsored by Workforce Insight and…

Executive Viewpoints August 14
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Bonobos And Warby Parker Executives Reveal Social Success Stories

The continual growth of social media has encouraged brands to take a new approach to customer acquisition and…

News August 9
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New Research Spotlights Opportunities For Big Box Retailers

Big box retailers such as Kmart, Target and Walmart strive to provide a “one-stop shop” for today’s time-starved…

News July 18
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Customer Disservice [Infographic]

It is no secret that satisfied customers equal good business. However, a majority of American consumers are dissatisfied…

Executive Viewpoints July 17
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Connected Consumer Series Wrap-Up

 Retail TouchPoints recently completed its eight-part webinar series covering the most challenging issues on retailers’ minds and in…

News July 3
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Home Depot Creates Better Store Experiences With Mobile Technology, In-Store WiFi

Delivering an engaging in-store experience relies on a retailer’s ability to leverage the technology that empowers associates and…

Features June 27
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2012 Holiday Outlook Guide

Cross-Channel Consistency, Mobile Integration Are Keys To Success The holidays may be months away, but smart retailers are…

News June 25
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank