Latest In: customer service

Re-Evaluate Your Commerce Strategy In 2012 To Meet Consumer Demands

The speed of technical innovation in recent years is forcing retail brands to re-evaluate — and re-invent —…

Chico’s Extends Its Customer Insights With Social Media Analytics

 This is Part IV of Retail TouchPoints’ multi-part feature investigating trends and developments in social media analytics and…

Is Traditional Retail Dying?

As CEO of a company that is working to level the playing field between online and physical retailers,…

Mobile Device Retailers Improve Operations, Profitability With iQmetrix/Envysion Joint Venture

Envysion, a Managed Video as a Service (MVaaS) provider, has completed integration to the RQ4 integrated business intelligence…

Why Is Customer Loyalty Important? [Infographic]

Study Shows Educating Consumers Drives Online Sales And Enhances Customer Engagement

Online retailers know that to drive traffic to their web sites, they must provide a seamless shopping experience.…

Study Says 80% Of Multichannel Implementations Will Fail

In the report titled “Predicts 2012: Retailers Turn to Personalized Offers Through Mobile and Social but Will Struggle…

Sears Holdings Corp. Closes Sears And Kmart Locations Due To Poor Holiday Results

While some retailers experienced increased sales during the 2011 holiday season, Sears Holdings Corp. is closing up to…

Retailers Largely Ignoring Customers on Facebook

Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on…