Build-A-Bear Enhances Shopper Journey by Delivering Relevant Customer Data to Associates’ iPads
Build-A-Bear Workshop has deployed a new cloud-native, mobile-first POS and customer engagement solution in 450 stores across the…
News January 16
Latest In: customer service
Want to Have Great CX This Holiday Season? Focus on Employee Experience First
This is Part 1 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts…
Features October 25
Jean Dousset’s New Flagship Shines Bright as a Diamond
Jean Dousset, a brand that specializes in designing lab-grown diamond jewelry, has opened its first flagship boutique in…
News September 6
Capturing the Growing Spending Power of Gen Z and Gen Alpha
Gen Z and their younger counterparts in Gen Alpha are often referred to as “digital natives.” But what…
Features August 18
3 Post-Purchase Fails…and How to Fix Them
Executive teams have historically looked at the customer journey as a funnel, aiming to bring consumers from an…
Features August 15
How Walmart is Helping Small Businesses ‘Stay in Stock and in Control’
In many communities across America, the local Walmart is a neighborhood hub. Now the company has set its…
Features July 13
Myos Pet Increases AOV 23% with ‘Conversational Commerce’ Service
More than 66% of U.S. households own a pet, according to the APPA National Pet Owners Survey. These…
Features April 3
Efficiency and Engagement: The Great Balancing Act of Workforce Tech
71% of business leaders worry that their workforce tech investments will focus more on operations than employee engagement.…
Features March 15
How GNC is Redefining Supplement Sales with AI-Powered Customer Service and Hyper-Personalization
Few things are as personal to a shopper as their health. Everyone has their own health needs and…
Features February 24Top Stories
