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Solution Spotlight

The Retail TouchPoints Solution Spotlight features new products or services relevant to the retail industry. If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.

Convey Adds Shopper Alerts To Delivery Management Platform

The Convey delivery management platform has unveiled new communication features designed to improve collaboration among carriers, shoppers and retailers. The features include new shopper alert “paks,” designed to help retailers reduce inbound calls by providing customers with timely shipment details via their preferred channel, including what actions to take to ensure successful delivery. 

Qubit Debuts AI-Powered Product Discovery Solution For Mobile

Qubit has launched Qubit Aura, a product discovery solution for mobile web designed to help retail brands tackle mobile shopper conversion issues. Qubit Aura sits on an existing mobile web site and, through AI-powered personalization, changes the products users see based on their behavior. Although two users may start seeing the same retail experience, Qubit Aura is programmed to provide users with real-time individualized experiences based on their actions and predicted tastes. While traffic on both mobile and desktop is comparable, desktop still beats mobile in conversion rates, revenue per visitor and average number of products viewed, according to Qubit.

Eltima Develops Port Virtualization Technology

Eltima Software developed the Eltima Port Virtualization Technology (EPVT), which is designed to turn any retailer’s POS software into a cloud-based system via USB and serial COM ports. Users get the opportunity to access their barcode scanner, scales, payment terminals or cashier's data and collect it into one database on the server PC. The technology is designed to be integrated into any OS and customized for any needs.

ShippingEasy Unveils Automated Email Marketing Campaigns

ShippingEasy has launched Automated Email Marketing, an addition to its Customer Management module. This marketing tool is designed to enable e-Commerce retailers to act on their customer data and set up automated marketing emails to increase sales from existing customers. As retailers process orders and shipments, they can use ShippingEasy to send marketing emails to: Generate product reviews; Upsell related products; Offer deals and coupons; and Win back customers.

ComScore And PlaceIQ Launch Joint Marketing Platform, PlaceIQ PVR

PlaceIQ and comScore have launched a joint solution, PlaceIQ PVR powered by comScore, which is designed to measure lift in retail visits resulting from TV, mobile and desktop advertising. With this solution, retail marketers (and their agencies)can understand the holistic impact of their advertising and how it affects store traffic. In addition, media sellers can prove the value of their inventory and its ability to drive consumers to visit brick-and-mortar locations.

StitcherAds Integrates POS Data With Facebook Offline API

StitcherAds, a global Facebook and Instagram Marketing Partner, has unveiled a new feature to its unified commerce solution that integrates retail POS data with Facebook’s offline API and new ad formats for driving in-store purchases. The new feature is designed to give retail marketers access to accurate, identity-based data on how Facebook and Instagram ads impact in-store revenue, allowing them to target offline purchases online.

Theatro Launches New Release Of Voice Content Management Platform

Theatro unveiled a new release to its content management platform for voice, CDM 2.0. This platform is designed to allow headquarters and management to create voice messages and automate their delivery to hourly workers in retail, hospitality and manufacturing. The new enhancements include more effective voice message creation and delivery through dynamic delivery rules that are based on the skill set of the hourly worker or their physical location within the organization. Managers can deliver contextual, mission-critical messages into the ears of their team without store associates needing to view a computer terminal or log on to a smartphone app.

Revel Systems Debuts Revel Advantage Payments Solution

Revel Systems, an iPad-based POS platform, has released Revel Advantage, a simplified payment processing solution that processes credit cards and multiple payment forms. Revel Advantage bundles integrated payments with the Revel POS platform, and is designed to ensure fast and secure payment processing, favorable payment rates and the service and support benefits of a single vendor. The new offering provides a one-stop resource for business, combining software, hardware and payment processing.

BlueConic Unveils Customer Data Platform Assessment Tool For Marketers

BlueConic has released a customer data platform (CDP) assessment tool, designed to help marketers understand organizational maturity for implementing a CDP and craft a roadmap for adoption. These systems ingest data from first-party sources such as a company’s web site, CRM, POS systems and mobile apps. They differ from data management platforms (DMPs) in their support of real-time data and persistent (longer than 90 days) storage, to support omnichannel, personalized marketing campaigns.

Senseon Enhances Secure Access Electronic Locking System

Senseon Secure Access is a keyless, hidden, RFID-driven electronic locking system for cabinets that is designed to eliminate the need for traditional locks and keys, all while enhancing both loss prevention and the customer experience. The system can control as many as 15 cabinet drawers or doors at once. It’s particularly suitable for jewelry, consumer electronics and other high-end retailers. Recent additions include an electronic lock (5EL) for sliding doors in display cases that can withstand up to 250 lbs. of breakforce in virtually any casework and keep contents protected during a power outage.

ENS Unveils Verge 355z MPOS Platform

ENS, a provider of technology mounting platforms, has released Verge 355z, an mPOS solution that pairs the Verifone e355 and Zebra TC51/56 handheld touch computers into one device. The Verge 355z case is small and compact, creating a comfortable handheld mobility solution for retailers. The case is designed to fit both devices, allowing full access to the features on both. In addition to the case that holds the two devices together, Verge 355z has an optional charging adapter that fits over the Zebra charging station. This enables both devices to charge while docked on the Zebra charger.  The quick release function allows retailers to easily remove the Zebra TC51/56 device from the ENS case and use the device independent of the Verifone e355 payment device. The Verge 355z design lets the devices maintain Bluetooth connectivity with one another. Payment transactions are processed via WiFi connections.

Axonify Releases Content Exchange Library

Axonify has launched the Axonify Content Exchange, a library of learning content that offers thousands of on-demand video and question-based micro-learning topics designed to impact associate performance.  Axonify’s Content Exchange offers 7,000+ topics that address many of the top challenges retailers face, including loss prevention, security, sales, service and safety. Paired with the Axonify Employee Knowledge Platform, the Content Exchange is designed to simplify how retailers deploy fresh content that is purpose-built to drive the results they want. 

UserTesting Unveils Customer Interview Solution

UserTesting has launched Live Conversation, a solution designed to help retailers conduct live interviews with customers. Product teams, marketers, UX and CX professionals can use the platform to make smarter decisions based on real-time human insights. Live Conversation is designed to enable retailers to:

Payroc Launches ITransact Mobile POS Platform

Payroc is responding to the growing need for retailers to securely accept smartphone payments with the launch of the iTransact Mobile Merchant, a mobile POS solution. iTransact Mobile Merchant works with Payroc’s iTransact gateway and PayFac platform to enable integrated payments across multiple commerce channels, including online, virtual terminal, recurring billing and electronic invoicing. The platform offers enhanced security and protection, reducing Payment Card Industry Data Security Standard (PCI DSS) compliance scope.

Paytronix Adds 3 New POS Systems

Paytronix Systems, Inc., a provider of reward program software, has integrated three additional POS systems into its rewards platform: Gilbarco Passport, NCR Radiant and Verifone Commander. The newly completed integrations are designed to help merchants deliver a brand-differentiating guest experience. Key features include:  
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If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.