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Solution Spotlight

The Retail TouchPoints Solution Spotlight features new products or services relevant to the retail industry. If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.

Newgistics Releases SmartLabel+ For E-Commerce Returns

Newgistics has launched SmartLabel+, a solution designed to simplify the e-Commerce returns process for retailers and brands. When a customer initiates a return that uses SmartLabel+, parcels are routed to the nearest “first touch” Newgistics facility, instead of sending merchandise directly back to a retailer’s distribution center. This enables Newgistics to more quickly open and inspect a return and then follow the appropriate instructions for processing specific products.

Bazaarvoice Launches Brand Edge Ratings Platform

Bazaarvoice has launched Brand Edge, a solution designed to enable brand marketers to quickly collect influential consumer ratings and reviews and distribute them directly to retail e-Commerce sites in the Bazaarvoice Network. To complement Brand Edge, Bazaarvoice also offers sampling services as an add-on option. For brands launching new products or trying to accelerate review collection, sampling clients can engage their own customers or the growing Bazaarvoice shopper community, Tryit, to trial new products and collect reviews.

Impinj Introduces Speedway R120 RFID Reader

Impinj has unveiled the Impinj Speedway R120 one-port, enterprise-grade fixed reader designed to connect RAIN RFID-enabled items to the Internet. Speedway readers have applications in retail, health care, logistics and manufacturing. The Impinj platform wirelessly delivers Item Intelligence — an item’s identity, location and authenticity — to business and consumer applications, and is designed to help businesses improve efficiencies, increase sales and delight customers.

Synchrony Financial Offers SyPi Mobile Plug-In For Retail Apps

Synchrony Financial has created a fully-integrated plug-in credit feature (SyPi) for the mobile apps of its retail partners. The SyPi technology is a patent-pending plug-in designed to integrate credit, loyalty, coupon codes and payment functions seamlessly into retailer-branded apps, to further enhance the mobile shopping experience for cardholders.

Hubba Launches Groups Feature To Connect Businesses Through Discussion

Hubba has launched Hubba Groups, a new feature enabling business owners to connect and access real-time answers and insights, in order to solve challenges and partnership opportunities and grow their businesses faster.  Designed specifically with the idea of helping small businesses to engage, collaborate and learn from each other, Hubba Groups allows buyers, brands and influencers in the commerce community to ask questions, provide answers and initiate discussion on the topics important to them.

Segmentify Launches SaaS Tool For Product Recommendations, Conversion Analytics

Segmentify, a SaaS tool designed for e-Commerce businesses, is designed to enable online stores to make real-time personalized product recommendations and use machine learning technology to recognize shopper interests and behavior. The platform provides product recommendations for retailers’ home page, product pages, category pages and basket page.

Lexalytics Releases ECommerce Industry Pack Analytics Software

Lexalytics has released the eCommerce Industry Pack, a specialized version of the company’s text analytics software. The eCommerce Industry Pack leverages the solution provider’s experience in developing natural language processing (NLP), machine learning (ML) and artificial intelligence technologies to gain insights from large volumes of data. Retailers and social media marketers can analyze feedback from sources such as online comment sessions, customer surveys, product reviews, social media and call logs to uncover correlations that might not be obvious to humans. 

RetailerIN Releases Platform To Measure In-Store Shopper Interaction

RetailerIN, an in-store analytics and engagement solution, uses IoT data analytics and machine learning to provide retailers with suggestions to improve their processes and optimize store profitability. The platform measures how shoppers move and interact with products in a physical store. It then connects with data sources such as cameras, WiFi, receipts and weather, and uses advanced algorithms to extract store-level KPIs from the raw data.

Orderbot Joins Shopify Plus Partner Program

Omnichannel order management platform Orderbot is now a strategic partner of Shopify Plus. Through a pre-built integration, Shopify Plus merchants have access to the Orderbot cloud-based platform, which is designed to improve customer satisfaction and manage back-end operations, all in one place. Wholesalers and retailers can both use Orderbot to receive, fulfill and service customer orders from any digital channel.

First Data Unveils Fraud Detect Solution

First Data has launched Fraud Detect, a solution designed to leverage AI and machine learning, fraud scoring, cybersecurity intelligence and information from the “Dark Web,” to enable merchants to detect fraudulent transactions in-store, at the pump, online, mobile and in-app — before they occur. Fraud Detect evaluates every transaction using a prevention engine and an extensive payments history database to provide an Accept, Review or Decline recommendation.

M-ND Uses Interactive Displays To Manage Retail Campaigns

M-ND is providing retailers with interactive displays and a content management platform designed to create compelling campaigns for marketers. The solution manages integrated media with actionable touch points that range from mobile integration and social media to sampling and experiential. Currently the solution provider has a deployment at Melissa Shoes. The retailer’s, whose customers are now able to use M-ND's interactive displays to:

LogMeIn Introduces Bold360 Customer Engagement Platform

LogMeIn, Inc. introduced Bold360, an intelligent customer engagement platform designed to gather a real time 360-degree view of all customer touch points and contextual data in a single solution. Bold360 is designed to empower customers with self-service tools, eliminating routine tasks from the agent workflow to improve contact center efficiencies and deliver the type of customer experiences that build loyalty.

Checkpoint Systems Debuts MicroFlex RF Label

Checkpoint Systems, a supplier of Electronic Article Surveillance (EAS) and RFID solutions for retailers, has released the MicroFlex solution, a Radio Frequency (RF) label designed to help retailers reduce external shrink on hard-to-protect merchandise. With many retailers choosing to display merchandise openly, MicroFlex is designed to improve the customer experience by enabling full interaction with the products while simultaneously deterring opportunistic thieves.

Como Expands Offering With Sense Express Loyalty Platform

Como, a cloud-based customer engagement solutions provider, has expanded its product offering with the launch of Como Sense Express. The POS-integrated product is an entry-level version of the full Como Sense customer engagement and loyalty platform, which also includes a branded app, customer analytics and communication tools. The product is based on the same technology as the full Como Sense solution but is designed for increased ease of use and affordability.

SmarterHQ Brings Personalization To Oracle Commerce Cloud Customers

SmarterHQ has revealed that its personalization technology is now available in the Oracle Cloud Marketplace for Oracle Commerce Cloud customers. The platform is designed to empower marketers and e-Commerce professionals to understand and respond to customer interactions in real time based on their online and offline behavior. Oracle Cloud customers that download the SmarterHQ app will be able to set up customer segments based on any customer interaction with their web site, product catalog and brick-and-mortar location.
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If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.