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Solution Spotlight

The Retail TouchPoints Solution Spotlight features new products or services relevant to the retail industry. If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.

Deputy Debuts AI-Powered Auto-Scheduling

Deputy, a workforce management software platform, has launched Auto-Scheduling, a solution designed to enable companies to create, optimize and fill legally compliant schedules across industries such as retail, restaurants and health care. At a time when businesses are encountering increasing issues with minimum wage, overtime and Fair Workweek laws, Auto-Scheduling uses AI and machine learning technology to build an optimal schedule based on data analytics from multiple demand signals, including sales, foot traffic numbers and table reservations.

Moltin Offers API For Digital Displays, Social Shopping

Moltin, an e-Commerce solution provider, has introduced an API designed to enable retailers to deliver holistic experiences to consumers when they interact with the brand, whether through interactive digital displays, social media, smart television, video games or any other touch point.

Rightpoint Debuts Spark Commerce Solution

Rightpoint has launched Spark Commerce, an accelerator designed to provide a scalable structure to quickly launch digital commerce storefronts. The solution is designed for new customers and established brands seeking to open new sales channels while providing personalized transaction experiences. It offers scalable page templates and commerce components that provide a mobile-ready experience, offering easy-to-edit templates that are customizable to a customer’s branding.

JDA Software Launches Next-Generation Solutions Portfolio

JDA Software Group has launched JDA Luminate, a portfolio of solutions and core product enhancements designed to improve users’ ability to predict consumer demand and deliver faster fulfillment by connecting stores, distribution centers, logistics and manufacturing under one digital network. The solutions are built on an open, cognitive and connected platform that can help retailers generate decisions based on real-time data.

Symphony RetailAI Debuts Promotion Planning Platform

Symphony RetailAI has launched SR Promotion PlanningAI, a platform designed to give category managers the prescriptive recommendations they need to accurately forecast and plan promotional events, measure effectiveness and adjust tactics with agility. The platform’s AI-based forecasting model provides recommendations and what-if analysis, allowing users to adjust the promotion parameters in real time to maximize sales, margins or volumes. SR Promotion PlanningAI also brings the power of artificial intelligence to promotional circulars, to maximize promotional lift and store traffic. 

Yieldify Offers Customer Journey Optimization, Conversion Platforms

Yieldify, a Customer Journey Optimization (CJO) platform designed to help e-Commerce businesses deliver customer journeys that convert, integrates into existing workflows and leverages proprietary data to recognize what actions will generate the greatest impact before creating CJO campaigns for every customer. The scalable, customizable platform enables brand marketers to insert personalized touch points and gives them full control of the online customer experience. The data-driven solution takes a holistic approach to the customer journey, enabling brands to identify how consumers interact with a brand, discover causes of cart abandonment and encourage customers to spend more.

Pitney Bowes Launches SendPro Enterprise

Pitney Bowes has introduced SendPro Enterprise, a cloud-based multi-carrier and PC postage software solution designed to give enterprises greater visibility and control over rising carrier costs and parcel shipping volume. SendPro Enterprise is designed for organizations with multiple locations and remote employees. The platform includes an operational dashboard that consolidates a view across the entire organization.

TruRating Unveils Full Online Offering Following Magento Extension

TruRating, a multichannel customer feedback solution for retailers, hospitality and service businesses, has unveiled its extension with Magento Commerce. The customer feedback solutions will now be available to Magento merchants and all online retailers. With the extension, retailers can gather customer feedback through online and brick-and-mortar channels, combining ratings with transaction data.

MSTS Unveils Credit As A Service Suite

MSTS, a global B2B payment and credit solutions provider, has introduced Credit as a Service (CaaS). The suite of applications and services enable companies to access: Payment and credit solutions; Managed services; and Integrations to power global commerce. As a single omnichannel solution, CaaS is designed to enable B2B companies to drive sales, reduce accounts receivable costs, mitigate risk and enhance the customer experience. CaaS streamlines complexities that exist between B2B buyers and sellers by providing dynamic pricing and automated purchase controls to deliver a positive experience for buyers.

Wiser Integrates Data Collection On Pricing, Merchandising, Promotions

Wiser, a retail analytics platform, is designed to empower brands and retailers to customize how data is collected, analyzed, and integrated into their existing workflows. The platform gathers and analyzes billions of data points across web stores, marketplaces, brick-and-mortar stores, emails and social media. Using a combination of data science and human validation, the solution generates powerful insights and integrates them with workflow software to drive measurable cost and time savings and ensuring profitable growth.

Compliantia Adds Scrollable Photos To Dashboard

Compliantia, a retail audit software solution, has unveiled a scrollable photo carousel designed to enable users to get a photographic overview of what is happening in their stores, right from their dashboard. The software helps retailers audit stores for operations, merchandising and loss prevention with an app via a smartphone, tablet or laptop. The complete audit workflow includes action plans, photo verification, maps, KPIs, signatures and a scheduler.

Engagement Agents Leverages Marketing Platform To Help Retailers Reclaim ‘Lost’ Sales, Traffic

Engagement Agents is a cloud-based SaaS platform designed to help retailers better manage their marketing campaigns’ distribution through mall and shopping center touch points. The platform can help retailers reclaim “lost” impressions, traffic and sales to their own stores, web sites and social channels through their already-paid-for and underutilized shopping centers’ marketing channels. Every shopping center promotes their retailers’ marketing campaigns to millions of consumers via their mobile site, web site, social media, email list, app, events and in-mall digital signage to drive impressions, traffic and sales to its retailers.

CGS Updates BlueCherry B2B E-Commerce Platform

CGS  has unveiled the newest release of the BlueCherry B2B eCommerce platform, designed to help wholesalers make informed purchase recommendations to retailers based on analytics in a visual format, with price, delivery, recommended size and store distributions. Users can convert visual assortments to electronic purchase orders integrated with their supply chain via Web Service APIs or EDI.

Symphony RetailAI Releases Virtual Store Remodeling Platform

Symphony RetailAI has unveiled the SR Virtual Store Remodeling solution for grocery retailers and suppliers. The VR platform is designed to optimize existing and new store layouts based on customer-driven design, research and testing analysis. The solution allows CPG companies to analyze products’ shelf performance, helping to promote better shopper experiences, operational efficiency and supplier collaboration without significant resource investment from retailers and CPGs.

Ethoca Launches Integrated Solution Suite To Fight Fraud

Ethoca has unveiled an Integrated Solution Suite designed to mitigate chargeback fraud that includes Ethoca Eliminator, Ethoca Alerts and Enhanced Representments. The first line of defense is Ethoca Eliminator, a solution that allows card issuers to tap into deep merchant intelligence (shopping cart details, IP address, account details, etc.) at the first moment a cardholder clicks on a transaction in their mobile banking app, or calls into their bank to question a transaction. This process enables cardholders to better recognize their own transactions, regardless of whether the intention to dispute is innocent or malicious, and it helps to deflect friendly fraud and disputes at the source. 
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If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.