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Solution Spotlight

The Retail TouchPoints Solution Spotlight features new products or services relevant to the retail industry. If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.

Ethoca Launches Integrated Solution Suite To Fight Fraud

Ethoca has unveiled an Integrated Solution Suite designed to mitigate chargeback fraud that includes Ethoca Eliminator, Ethoca Alerts and Enhanced Representments. The first line of defense is Ethoca Eliminator, a solution that allows card issuers to tap into deep merchant intelligence (shopping cart details, IP address, account details, etc.) at the first moment a cardholder clicks on a transaction in their mobile banking app, or calls into their bank to question a transaction. This process enables cardholders to better recognize their own transactions, regardless of whether the intention to dispute is innocent or malicious, and it helps to deflect friendly fraud and disputes at the source. 

NuORDER Debuts Online Visual Merchandising Tool

NuORDER has launched Whiteboard, a visual merchandising tool designed to showcase brands’ product lines. Within the NuORDER platform, the new feature transforms static linesheets into interactive displays of a brand’s products. Viewing products in static spreadsheets or catalogs can make it difficult for retail buyers to visualize a complete product line, understand how products work together and select the right combination of products for their stores.

Limbic Media Launches Aurora Interactive Lighting Technology

Limbic Media has released Aurora, a plug-and-play lighting technology designed to transform traditional lighting displays into interactive experiences. Retailers can use the technology to create a multisensory experience designed to engage a shopper’s emotional stimuli once they enter the store. With younger shoppers often valuing experience as part of their brick-and-mortar journey, Aurora is designed to enable retailers to integrate these interactive lighting experiences into their products and marketing campaigns.

Helpshift Launches SensAI Customer Service Platform

Helpshift, a customer service platform, has released SensAI. SensAI uses AI to automate the customer service experience and enable brands to deliver personalized messaging-based support to their customers at scale. These messages are designed to make service interactions more human, while reducing time to resolution, optimizing operations, lowering overhead in the contact center and improving day-to-day life for agents.

Mercatus Updates Integrated Commerce Platform To Support Digital Coupons

Mercatus, a digital solutions provider for grocers, has enhanced its Integrated Commerce Platform to support digital coupons. The new offering integrates with the leading coupon platforms, including Inmar and Quotient, to serve personalized promotions for customers. Whether a grocery order takes place through click-and-collect or delivery, customers will be presented with all available digital coupons, along with any other offers that involve the additional purchase of other products.

Checkpoint Systems Debuts InterACT Suite

Checkpoint Systems, a supplier of electronic article surveillance (EAS) and RFID platforms, has released InterACT, a range of interactive solutions that utilize data collected from RFID-tagged merchandise. While RFID has historically been used primarily to improve inventory accuracy, InterACT enables retailers to use RFID-based inventory data to provide customers with recommendations and additional information about a product.

InVue Launches T1000 Push Button Inventory Dispenser

InVue, asecurity solutions provider, has debuted the T1000, a push button inventory dispenser designed to improve retailers’ on-shelf merchandise availability. Already in place at retail stores across pharmacy and home improvement categories, the self-service fixture is designed to increase sales and prevent theft, enabling retailers to sell more merchandise without associate assistance.

GroundTruth Launches Performance-Based Pricing Models Suite

GroundTruth, a global technology platform designed to drive offline visits and sales by leveraging location as the primary source of intent, has unveiled a new suite of performance-based pricing models called True Performance. The solution is designed to leverage location-based marketing to allow advertisers to pay only for results or actions that precisely meet their business objectives.

Oracle Bronto Releases Personalized Product Recommendations Platform

Oracle Brontohas launched Recommendations Web, a platform designed to enable marketers to add dynamic, personalized product recommendations anywhere on their e-Commerce site. With Recommendations Web, retail marketers can leverage a combination of custom business rules and predictive models to automate dynamic recommendations without the need for extensive technical support. The…
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MYPINPAD Releases PIN Entry Solution For Mobile Authentication

MYPINPAD, a payments software authentication solutions provider, has launched a ‘PIN on Mobile’ product called MPES MYPINPAD’s PIN Entry Solution. MPES is part of MYPINPAD’s Merchant Trust Solutions (MTS), a suite developed to enhance and expand a retailer’s mobile POS market offering. MPES is a software-based PIN pad solution designed to securely enable PIN authentication on merchants’ mobile devices, such as smartphones and tablets, as an alternative to traditional mobile POS hardware-based solutions.The solution seeks to lower costs often associated with hardware-based platforms, which can be a significant barrier to entry for merchants.

Commerce Signals Unveils Tracking Service For First-Party Data

Commerce Signals has released a new tracking service designed to ensure the consistent management of consumer privacy and data across the marketing data supply chain. The tracking service provides first-party data owners with resources to track data partners, control usage and set rules that can prepare brands for a dynamic consumer and regulatory environment. To get started, retail marketers can request an account, register their data partners and direct their partners using or sharing data to implement a simple notification.

Algopix Delivers Product Market Research For EBay, Amazon Sellers

Algopix is a product research platform that is designed to provide eBay and Amazon sellers with product market research data to make informed business decisions. The platform provides insights into competitors, expenses, item popularity and more, to help sellers decide what to buy and where to sell it. Using real data and advanced algorithms, Algopix provides a 'Recommended' or 'Not Recommended' indicator for each market to make the process as easy as possible.

Drip Offers E-Commerce CRM Platform

Drip has unveiled the E-Commerce Customer Relationship Management (ECRM) platform, a solution designed to help retailers place customer relations at the center of a CRM platform. Drip’s tracking code delivers full customer timelines for each person that interacts with your business, forming a single source of truth for retailers. Users can apply custom tags, fields, or events to their customers.

Pitney Bowes Unveils Software And Data Marketplace

Pitney Bowes, a location intelligence technology provider, has released the Software and Data Marketplace. The platform enables data buyers to visualize, test and download data before it is purchased. The Marketplace will provide users with data catalogs for sample categorical data, such as address, boundary, demographic, geoenrichment, point of interest and street data. With this data, clients can develop a deep understanding of their customers in order to better manage risk, improve decision making and increase customer engagement.

Chatter Research Leverages AI-Powered SMS To Amplify Customer Feedback

Chatter Research is an AI-powered customer feedback solution, designed to help retailers enhance their shopper experiences by replacing traditional online surveys with conversational commerce. With the platform, retailers can interact with individual consumers using conversational surveys over SMS text messaging, leveraging a data insights engine that analyzes each shopper’s feedback in real time. Average conversations take between two and three minutes.
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If you would like us to consider featuring your product or service on the Retail TouchPoints web site and in the weekly email newsletter, please submit your solution here: Solution Spotlight Submission Form.